Assistant Service Manager

Our client an established and customer-focused automotive group is seeking a proactive Assistant Service Manager to support the smooth running of one of their busiest and most exciting locations. This role is ideal for a confident leader with strong communication skills and a passion for delivering exceptional service standards.

As Assistant Service Manager, you will play a key part in driving operational excellence, supporting the development of service colleagues, and ensuring the efficient flow of work through the workshop. Working closely with the Aftersales Manager, you will help maintain high-performance levels, resolve customer issues, and contribute to strategic planning and departmental success.

Reporting to and supporting the Service Manager, key responsibilities to include:

• Supervising the flow of work for the Service team and allocating jobs to meet customer deadlines
• Assisting the Aftersales Manager with daily operations and departmental performance
• Supporting achievement of sales and profit targets while managing departmental costs
• Ensuring job extensions are correctly authorised and processed
• Handling and resolving customer issues professionally and efficiently
• Developing and implementing service improvement initiatives
• Managing staff performance and development, including regular assessments and time control monitoring
• Ensuring compliance with current regulations and company standards

We are looking for an enthusiastic, organised, and dedicated Assistant Service Manager with practical experience in an Aftersales environment and a strong customer-focused approach. You will bring excellent interpersonal and mediation skills, enabling you to communicate calmly and effectively with both customers and colleagues. A reliable and punctual work ethic is essential, along with the ability to work under pressure while maintaining a safe, responsible, and professional manner at all times.

The ideal candidate will be confident in analysing data, identifying issues, and developing practical solutions to service challenges. You should be numerate, possess basic computer skills, and be able to accurately estimate diagnosis and repair times. A positive attitude, strong problem-solving ability, and a commitment to contributing to strategic planning and organisational goals are key to success in this role. A full UK Driving Licence is required.

In return the company offers a competitive salary with performance-related bonus, with excellent manufacturer training and development to enable career progression opportunities within a growing group together with supportive team environment and employee discounts and additional company benefits