Shop Manager

To maximise profit for Bolton Hospice through the effective operational management of our charity shop in Newport Street, leading and motivating staff and volunteers to deliver an excellent customer experience.

WTE Salary £24,463 - £26,092 per annum

22.5 – 37.5 hours per week

(P/T or F/T considered)

Flexibility and weekend working required

We are looking for an enthusiastic Shop Manager to maximise income for Bolton Hospice through the effective day-to-day management of a busy charity shop. You will be responsible for driving sales and profitability, maintaining high standards of presentation and customer service, and ensuring strong stock control, pricing and gift aid processes. Working closely with volunteers, colleagues and donors, you will create a welcoming, well‑organised shop environment, handle customer feedback professionally, meet financial targets and ensure health, safety and security procedures are followed.

The ideal candidate will have retail experience, strong customer service and communication skills, and the ability to organise and prioritise their workload in a fast‑paced environment. You will be confident working with and motivating volunteers from diverse backgrounds, with good IT skills and an understanding of health and safety in a retail setting. Experience in the charity sector, achieving financial targets and managing volunteers is desirable.

You will be self‑motivated, flexible, a strong team player, and committed to the values and mission of Bolton Hospice, with a full driving licence and willingness to travel as required.

Closing Date for Applications:
Sunday 1st March 2026

Interviews will be scheduled for Tuesday 10th March 2026

Please note previous applicants need not apply.

This vacancy may close early if sufficient applications are received.

For an informal discussion about the role and working for Bolton Hospice, please email a request to
recruitment
and a member of the team will be in touch.

Bolton Hospice welcomes applications from all sections of the community, regardless of age, disability, sex, race, religion or belief, marital status or sexual orientation. Any appointment will be made on merit alone. Any offer of employment for this post will be subject to a satisfactory DBS check. Bolton Hospice has a No Smoking Policy.