Assistant Store Manager

Responsibilities

As an Assistant Store Manager, you support the Store Manager with the day-to-day running of the store and take full responsibility in their absence. You inspire and support staff and volunteers to deliver an excellent customer journey that reflects our values. Your role will include ensuring the highest standard of customer service, achieving targets, maintaining a high standard of visual merchandising, maximising sales through physical and digital channels, supporting recruitment and development of volunteers, achieving expectations within campaign activities, and working with the manager to generate stock.

• Experience in a customer-facing role
• Supervisory experience
• Commercially driven to encourage new ideas
• Inclusive approach to developing teams
• Passion for delivering exceptional customer service and achieving the highest retail standards
• Results driven but with a recognition of right result, right way

We are committed to fairness and consistency. We use anonymous CV software during the application process and may close the advert early if needed. Sponsorship is unlikely for this role due to salary criteria. If you need any adjustments to the recruitment process, please contact a member of the Recruitment team.

At the BHF we offer a range of quality furniture, clothing, jewellery and more, available in store and online. Our vision is a world where everyone has a healthier heart for longer. We fund cutting-edge research, connect with local communities, reduce clothing and furniture waste, and prevent around 70,000 tonnes of unwanted items from going to landfill every year.

• 38 days annual leave (plus the option to buy and sell leave)
• Wagestream – claim early access to your wages as you earn them
• Holistic support: leave of up to 10 additional days off each year
• Enhanced family policies (maternity, paternity and adoption leave)
• 25% staff discount
• Health cash plan (Dental, Optical, Therapies, etc.)
• Access to a 24/7 Virtual GP and Employee Assistance Programme (EAP)
• Pension with employer contribution of up to 10%
• Cycle to work scheme
• Discounts on gym memberships
• Discounts with a wide range of retailers