Retail Sales Assistant - Keyholder

Retail Sales Assistant - Keyholder (4 hour contract)

Why The Works? We don’t just sell products. We inspire reading, learning, creativity and play. Your role is to help ignite the spark within people, allowing them to unleash their creativity, find new passions, or rekindle fond memories.

• 25% colleague discount plus exclusive double discount days.
• Access exclusive online discounts with MyWorks.
• Family-friendly leave: enhanced maternity, paternity and adoption pay.
• Holiday: 28 days including bank holidays, or 33 days including bank holidays for deputy and store managers.
• Can-Do Academy: training and development opportunities.
• Stream: early access to 50% of wages as you earn them.
• Share scheme: earn a stake in The Works.
• 24/7 support through Retail Trust Charity Employee Assistance Programme.
• Healthcare cash plan to support everyday healthcare costs.
• Long service awards, pension, life assurance, cycle to work scheme and optional charity giving.

• Deliver friendly, knowledgeable, and efficient service to every customer.
• Maintain store standards including merchandising, cleanliness and stock replenishment.
• Operate tills accurately and handle transactions with care.
• Support deliveries, stockroom organisation and product availability.
• Follow operational procedures including health and safety and loss prevention.
• If a keyholder, open and close the store securely, support cash handling and store security.
• Collaborate with team to meet store targets and KPIs.
• Stay informed about promotions, products and services to help customers make informed choices.
• Demonstrate a positive, professional brand ambassador attitude.
• Be physically able to manage stairs and heavy stock.

• Open and close the store.
• Cash up.
• Carry out basic management responsibilities.

• Passion for delivering great customer service.
• Strong communication and interpersonal skills.
• Team player with a positive, can-do attitude.
• Reliable, punctual and flexible to varied shifts.
• Comfortable using tills and handling cash.
• Previous experience in customer service or hospitality.
• Experience in a fast‑paced, high‑volume environment.
• For keyholders: experience with store opening/closing and basic supervisory responsibilities.

To inspire reading, learning, creativity and play. We are Crafty, Smart, Caring and Can‑do, fostering a culture of creativity, smartness, care and energy.

We are proud to have an inclusive culture where everyone truly feels able to be themselves. Our roles are open to all, including under‑represented groups such as ethnic minorities, people with disabilities, carers and members of the LGBTQ+ community. We welcome discussions around working hours and flexible working and will support reasonable adjustments for interviews.