Shift Manager - Horwich

Job Overview

We understand that success is achieved through our people, and we are searching for a committed and passionate Shift Manager to join our growing business. As Shift Manager you will support the management team to deliver consistent results and be the best place to shop and work. You will be recruited as a Retail Assistant and receive a 2% supplement for every hour that you shift manage the store.

• Have a clear focus on delivering great availability for customers.
• Play an active role in your store to sell a 1 & save a 1 to help drive sales.
• Deliver on all agreed actions set for you by your line manager.
• Engage, develop & retain great people by proactively supporting and working with the Talking Shop Rep in your store.
• Support team engagement in your store.
• Play a part in creating an inclusive culture where everyone can be their best.
• Take a proactive approach to personal development and share your own knowledge to support up-skill the team.
• Complete any actions set by your line manager on the back of the daily floor walk focusing on what the customer sees.
• Maintain a positive approach to service, both in store and at the doorstep, always aiming to be the best place to shop.
• Follow and implement all cash handling and security policies & processes.
• Provide the best digital service through implementing all "One Best Way" processes.
• Set a leadership approach that gets the best from your team and gives the best to our customers: love customers by being approachable, look after our own by being respectful, work together by being enthusiastic, hate waste by taking action, and care about the business and our people by being considerate.
• Plan and organise the shift, using every member of the team.
• Provide balanced feedback when needed to improve the performance of every colleague.
• Set the pace of the team while on shift by being hands-on to deliver a great store.

• Proven experience in a retail management or supervisory role.
• Communicates effectively with every colleague to deliver store tasks first time, every time.

• 15% discount in all Iceland and The Food Warehouse stores.
• 28 days holiday (including Bank Holidays).
• Christmas vouchers - increasing with length of service.
• Refer a Friend scheme.
• Christmas saving schemes.
• Long service awards.
• Option to join a healthcare plan.
• Grocery Aid for free and confidential financial, emotional and practical support.
• Clear career pathways with opportunities for development and progression.
• A supportive and inclusive work environment.