Club Shop Retail Supervisor

About The Role Role Purpose

To support the effective day-to-day operation of the retail store by leading and developing staff, delivering an exceptional customer experience, maintaining high standards of merchandising and stock control and helping to achieve sales and operational targets. The roles ensures the store runs efficiently, safely, and in line with company policies, while acting as a key point of support to the Store Manager and taking responsibility for the store in their absence.

• Available to work match and event days including evenings and weekends.
• Supervise the day-to-day running of the store.
• Lead and motivate the retail team.
• Ensure high standards of customer service.
• Monitor staff performance.
• Assist with recruitment, induction and training.
• Work with the Store Manager to manage rotas and staffing levels.
• Maintain merchandising standards.
• Process deliveries and manage stock.
• Conduct stock counts and audits.
• Handle cashing-up and banking procedures.
• Support achievement of sales targets.
• Resolve customer issues promptly.
• Act as Duty Manager in the absence of the Store Manager.
• Provide customer feedback in relation to products and ranges.

• BWFC seek to ensure that all children and young people are protected and kept safe from harm while they are with staff and volunteers within Bolton Wanderers activities. Everyone at Bolton Wanderers has a safeguarding responsibility to all work colleagues, fans and any vulnerable adults and children.
• Comply fully with all data protection and confidentiality obligations, ensuring that personal, sensitive, and confidential information is handled lawfully, securely, and in accordance with UK GDPR and the Club's Data Protection and Confidentiality Policies.
• Be an ambassador of the Group, providing excellent customer service at all times whilst portraying a professional image.
• Perform other duties as required, which are considered relevant to the post and to the objectives of the Group as identified by the Store Manager and Head of Retail.
• Treat all colleagues as customers ensuring respectful positive outcomes across communications.
• Adhere to and abide by all BWFC policies, procedures, and guidelines especially remembering responsibilities to others under Equal Opportunities, Health and Safety, Equality and Diversity.
• This post is subject to a DBS disclosure.

• Reliable and punctual.
• Positive attitude.
• Professional appearance and manner.
• Honest and trustworthy.
• Flexible with working hours including weekends and evenings.
• Self-motivated.
• Approachable and supportive leader.
• Calm under pressure.
• Confident in dealing with difficult situations.
• Strong work ethic.

• Previous experience working in a retail environment.
• Experience managing or supervising staff.
• Cash handling and till reconciliation.
• Opening and closing retail premises.
• Stock control, merchandising and inventory management.
• Dealing with customer complaints and resolving issues.
• Meeting targets and KPIs.
• Training and mentoring new team members.

• Knowledge of Bolton Wanderers and football in general.
• Understanding of retail operations and best practices.
• Knowledge of health and safety regulations.
• Understanding of merchandising principles.
• Basic knowledge of EPOS/POS/Mail Order systems.
• Awareness of loss prevention and security procedures.
• Understanding of safeguarding customer data and GDPR where applicable.
• Delivering excellent customer service.
• Excellent leadership and team management with the ability to motivate and develop staff.
• Strong communication and interpersonal skills.
• Excellent attention to detail and analytical thinking.
• Customer-focused approach.
• Good organisational and time management skills.
• Ability to prioritise workloads.
• Problem-solving and decision-making-making abilities.
• Numeracy and cash handling skills.
• IT literacy, including Microsoft Office and retail software.
• Attention to detail.
• Ability to work under pressure in a fast-paced environment.

• Full UK driving licence.

• Experience using retail management software.
• Experience in visual merchandising.