Sales Administrator

Job Title: Sales Administrator

Location: Farnworth, Bolton, BL4 0AN

Salary: £28,000 - £30,000 per annum

Job Type: Full time, Permanent

Working Hours: 38 hours per week (07:30 to 16:00 Monday to Thursday and 07:30 to 12:50 Friday)

Based in Greater Manchester, Heatrod Elements are the UK's leading manufacturer of heating elements and associated process heating equipment required for industrial heating applications.

To provide essential administrative and customer service support to the Engineering and Sales teams within a manufacturing environment. The role acts as a key link between customers, sales, production, and logistics, ensuring orders are processed accurately, customer queries are resolved efficiently, and service levels are consistently maintained.

• Process customer orders accurately and efficiently using the company's ERP or sales systems.
• Prepare sales quotations and follow up with customers as required.
• Liaise with production and planning teams to confirm lead times and delivery schedules.
• Maintain accurate customer, pricing, and order records.

• Act as the primary point of contact for customer enquiries via phone and email.
• Handle order queries, delivery updates, and invoice discrepancies professionally.
• Manage customer complaints and work with internal teams to achieve timely resolution.
• Build and maintain strong customer relationships.

• Support Sales and Engineering teams with account administration.
• Communicate with production, warehouse, and logistics teams.

• Produce sales and order reports.
• Maintain accurate records and documentation.

• Experience in manufacturing sales administration or customer service.
• Strong organisational and communication skills.
• Proficiency in Microsoft Office.

• ERP or CRM system experience.

• Customer-focused and professional.
• Proactive and detail-oriented.

• 25 days (plus bank holidays) holiday increasing with length of service.
• Free onsite parking.
• Cycle to work scheme.
• Learning and Development Opportunities.
• Referral scheme.
• Cash Health Plan.
• Staff social events through the year.