Part-time Customer Service Manager

Part-time Customer Services Manager (20+ hours per week, Monday to Friday or selected days)

(Total Compensation including bonus, commission & benefits based on a 20 hour working week: Up to £19,000)

This position sits at the heart of our growing global organisation. You will be responsible for all aspects of your centre’s performance, with the autonomy and resources to manage it as if it were your own business.

• Managing all on‑site operations and staff.
• Handling challenges and solving problems efficiently.
• Conducting tours for prospective customers.
• Upselling to existing customers.
• Providing exceptional service to transform customers into brand ambassadors for you, your team and IWG.

• A fun, challenging and rewarding career.
• Comprehensive induction training and ongoing learning and development.
• Exciting promotion prospects.
• Generous, achievable incentives and sociable hours.
• Access to a wide range of flexible, personalised workplace benefits supporting mental, physical and financial wellbeing.

Ideally, you’ll have experience delivering against targets while leading a small, close‑knit team, such as a flexible workspace centre, store, restaurant or any highly customer‑focused site. Your customer service and commercial skills, combined with the right mindset—passion, drive, ownership and resilience—are essential.

• Passion: you bring enthusiasm to your role and care for our diverse prospects, customers and guests every day.
• Drive: you and your team pursue success relentlessly until results are achieved.
• Resilience: you maintain focus on business priorities despite obstacles.

Above all, you will ensure all our customers receive a truly world‑class service, and your sense of ownership will continuously improve the quality of service and the workspace.

With almost 4,000 tech‑enabled, sustainable and inspiring centres worldwide, we are growth‑leading in the shared‑workspace industry. 80% of the Fortune 500 are among our customers, and we plan to expand to 30,000+ centres over the next decade. We are committed to reducing commuting‑related carbon emissions and achieving carbon neutrality.