Digital and Support Assistant

Grade: £28,142 to £31,022;

Contract:

Fixed Term until 31/03/2027;
Interview date: TBC;
Contact:

Unfortunately, we are unable to offer sponsorship for this role.

Artificial Intelligence (AI) Please read the detailed information at the bottom of this advert before you make an application as it may be rejected if we detect AI use.

Ask us about flexible working options to fit with your work/life balance.

As a Digital, Employment and Skills Project Support Assistant, you’ll play a vital part in helping Bolton residents build the digital skills, confidence and opportunities they need to thrive. Working within our Digital Employment and Skills team, you’ll support the delivery of community‑based programmes that provide access to free connectivity, devices, digital skills training and employability support. These programmes directly contribute to the Bolton 2040 Vision and the outcomes of the Crisis and Resilience Fund.

You’ll work across libraries and community settings to help residents improve their basic digital skills, access online services, and take steps toward personal development and sustainable employment. You’ll also help coordinate our digital inclusion services, including digital enquiries, ESOL support, device loans and gifting schemes.

Partnership working is central to the role. You’ll collaborate with community groups, volunteers, and partner organisations to understand local needs, promote our services, and ensure residents can access the right support at the right time. You’ll also contribute to the organisation of community events, gather performance data, and help ensure our programmes run efficiently and effectively.

This is a hands‑on, people‑focused role where you’ll make a real difference to residents who face barriers to digital access, employment and inclusion.

You’ll be someone who is passionate about supporting people in the community and committed to helping residents overcome digital and employment‑related challenges. You’ll bring creativity, empathy and strong communication skills, enabling you to listen, understand individual needs and deliver support clearly and confidently.

You’ll have experience working with people with a range of needs – ideally in a community, learning or employability setting – and you’ll be comfortable using a variety of digital devices, platforms and tools. You’ll be confident in using ICT, including Microsoft applications, email, the internet and social media, and able to explain digital concepts in a simple, accessible way.

You’ll be organised, able to prioritise your workload, and happy working flexibly across the borough, including occasional evenings and weekends. You’ll also be someone who enjoys working with volunteers, supporting their development and helping them deliver high‑quality digital support.

Most importantly, you’ll be enthusiastic about digital inclusion, committed to Bolton Council’s values, and motivated by the opportunity to make a positive impact in local communities.

We offer a generous annual leave allowance, flexible work opportunities, access to a Pension Scheme, and a range of employee wellbeing and support services. Additional benefits include discounts and exclusive gym membership prices and salary sacrifice schemes.

For more information about working for Bolton Council, you can visit greater.jobs; for advice and support with your application, contact

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