Scheme Coordinator - Later

About this role

At MSV Housing we are committed to ensuring customers have safe, secure and well‑managed homes. Scheme Coordinators are key to delivering high‑quality housing management services for residents in our Later Living schemes. They report to the Later Living Manager and work closely with scheme staff, residents and external agencies to uphold MSV standards and Regulatory of Social Housing (RSH) requirements.

• Coordinate day‑to‑day management of the Later Living scheme, delivering high‑quality housing management services and ensuring compliance with MSV policies and procedures.
• Lead and support scheme staff, providing effective supervision, coaching and performance management to ensure excellent customer service and resident satisfaction.
• Ensure the scheme remains safe and compliant by carrying out risk assessments, health and safety inspections, building checks and managing repairs and contractor performance.
• Support customer wellbeing by maintaining regular contact with residents, responding to emergencies, promoting safeguarding, maximising income opportunities and liaising with external agencies where required.
• Manage lettings and tenancy‑related processes, including property allocations, sign‑ups, waiting lists, low‑level arrears monitoring and the organisation of community activities and engagement initiatives.

• Experience delivering excellent customer service and building positive relationships with customers, colleagues and external partners.
• The ability to identify and respond to the support needs of older people with empathy, compassion and a customer‑focused approach.
• Good knowledge of housing management, tenancy‑related issues and health and safety requirements within a residential setting.
• Strong communication and interpersonal skills, with the ability to engage effectively with a wide range of people.
• Excellent organisational skills with the ability to manage and prioritise a varied workload independently.
• Confidence using IT systems and maintaining accurate records.
• The ability to respond calmly and effectively to emergencies and resolve problems using own initiative.
• A commitment to equality, diversity and delivering services to a consistently high standard.

• 33 days holiday per year plus bank holidays, with a holiday buy scheme.
• Company pension scheme with up to 10% matched contributions.
• Company‑funded access to a health cash plan for everyday health treatments such as optical, dental and more.
• Enhanced sick pay with up to 3 months full pay and 3 months half pay.
• Health and wellbeing support including an employee assistance programme, free counselling, mental health first aiders and numerous wellbeing initiatives.
• Life assurance subject to membership of the company pension scheme.
• Learning and development to support career progression.
• Commitment to equality and inclusion with employee network groups covering anti‑racism, LGBTQ+, disability, long‑term health conditions, carers and menopause.
• Flexible working options and wellbeing support to facilitate a healthy work‑life balance.

We are committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expect all colleagues to share this commitment. As this role is based in a supported housing project for vulnerable adults, an enhanced criminal record background check is required. A criminal conviction does not necessarily prevent you from working with us; decisions will be made on a case‑by‑case basis.

The safeguarding policy for young people is attached with the candidate pack.

All applications are scored against the essential criteria of the role. We encourage candidates to submit an amended CV if they can.

For more information about the role please visit our careers page or contact Theresa Witter – Later Living Leader at (contact removed). Interviews will be conducted throughout the recruitment process. The role will close once a suitable candidate is found.