Housing Options Officer

Grade F: £31,022 to £34,434

Contract:

Permanent

Role specifics - This post has been designated an essential car user post. Applicants must hold a full, current and valid driving licence and a vehicle with a current valid MOT certificate. There must also be adequate vehicle insurance cover to comply with the council's requirements. Applicants must also be over 18 years of age.

Interview date: 18th June 2026 at Bolton Town Hall

Unfortunately, we are unable to offer sponsorship for this role.

Grade F - scp
17 £ 31,022 to scp
23 £ 34,434 pay award pending

To assist and support the delivery of a high- quality Housing Options & Advice Service for homeless persons, those threatened with homelessness and others in housing need.

Provide for all aspects of homelessness and housing advice casework from contact / initial application, assessment, decision, provision / securing of prevention and relief assistance through the delivery of statutory homelessness prevention, relief and other assistance via related policies and practices.

To assist vulnerable customers to access and engage in services; offering advice and support on all options; advocating and negotiating on behalf of customers; and work closely with other agencies externally & internally to provide options, prevent and relieve homelessness and to provide for the needs of households.

The successful candidate will be an excellent team player and have:

• Excellent communication and networking skills to build positive relationships and support customers to take ownership in addressing their housing and other needs.
• Understanding, knowledge and awareness of housing need, homelessness issues, relevant legislation and associated service provision;
• Excellent casework practice and strive for best practice in support of the team and service as a whole;
• Ability to manage own caseload
• Excellent assessment skills
• Initiative, be effective in organising, planning and prioritising and be able to demonstrate a track record of making appropriate decisions and securing positive outcomes with complex casework.

This is your opportunity to join us at an exciting time as we have strong ambitions for the borough.

Bolton is a great place to work. We are a welcoming organisation that wants to contribute to a place where people feel active, connected and prosperous. We are passionate about improving the outcomes and experience of Bolton people. We want Bolton to be a vibrant place built on strong cohesive communities, successful businesses and healthy, engaged residents.

As an employer we want to thank our employees for their hard work and commitment, by giving them the opportunity to access a range of exclusive rewards and benefits, including discounts and exclusive gym membership prices and salary sacrifice schemes. In addition, we offer a generous annual leave allowance, flexible work opportunities, access to a Pension Scheme, as well as a range of employee wellbeing and support services.

Our Values are really important to us, read all about them below, along with all our great staff benefits, the job description/person specification for the role and the important legal bits, and our Top Tips too.

Within Greater Manchester, local authorities have made a commitment to improve the employment opportunities for people with disabilities, care leavers, carers, and ex-military personnel.

This post is a designated customer facing role under the fluency duty and requires a specified level of spoken English as per the person specification.

This organisation has signed up to the Greater Manchester Continuous Service Commitment. That means we will recognise your continuous or 'unbroken' service in any Greater Manchester local authority or NHS organisation that has signed the commitment, Transport for Greater Manchester, Greater Manchester Fire and Rescue Service or Greater Manchester Combined Authority, giving you access to our service-related benefits.