Housing Officer, Social Work

Supporting young people aged 16-25 at risk of or experiencing homelessness

Building resilience, confidence, and self-esteem in young people

Providing comprehensive accommodation and practical support services

Engaging with specialist services and promoting BACKUP’s positive image

Maintaining high standards of service and compliance with management agreements

Flexible working to meet the needs of young people and the organisation

Adhering to BACKUP policies and procedures, including health and safety

At BACKUP, we believe no young person should experience homelessness. When they do, we're here to provide safe accommodation, practical support and opportunities to build a brighter future. We're looking for 3 compassionate, resilient and motivated people to join our Lucas Project team, supporting young people aged 16-25 who are experiencing homelessness or at risk of homelessness. This is more than a housing role.

It's about building relationships, helping young people overcome barriers, celebrating progress and supporting them towards independence. Every conversation, every small step and every achievement can help a young person move closer to the future they want for themselves.

• Building resilience within young people
• Building their confidence and self-esteem.
• Developing their social and communication skills.
• Improving their motivation.
• Helping them to set goals and plan for their future.
• Support them to improve their future employability - CV writing and interview skills; re-entering education and seeking, securing and maintaining employment.
• Helping them to access positive, low cost activities and make meaningful use of their time.
• Engaging with young people in order to sustain their supported accommodation.
• Engaging with other specialist services.
• Provide a comprehensive support and service that meets the highly quality standards set by BACKUP.
• Develop effective and professional working relationships internally and externally promoting a positive image of the service and of BACKUP North West
• Sign up new young people, go through tenancy/license agreements with them and complete housing benefits claim and records.
• Ensure service meets the standards required under management agreements and contracts
• Induct young people in the conditions of stay and show them their bedsits/flats and the building of occupation
• Record information promptly and accurately as per scheme procedures
• Ensure the quality of service to young people is not compromised and standards are maintained to the highest level at all times
• Where necessary, in line with Scheme guidelines utilise the support interventions and exclusions policy
• Encourage young person participation and involvement. (To reduce likelihood of isolation and anti-social or unsafe behaviour)
• Deal with local authority Emergency Duty Teams, emergency services and Police were necessary
• Effective management of emergencies
• Produce incident reports
• Ensure service meets the best practice standards required under any management agreements and various RSL’s, ensuring best practice
• Ensure BACKUP complaints process is used to inform service standards
• Liaise with agencies and local authority departments on young person or scheme based queries
• Review and update all case notes, young person files, service risk alerts/ assessments, food hygiene, health & safety logs
• Produce correspondence, reports & minutes accurately & timely
• Ensure compliance with the Scheme’s policy and practices in relation to the allocation of tenancies under the referral process.

• Ensure support service is young person focussed and complies with BACKUP policies and practices, statutory & regulatory requirements & all funding contracts
• Engage each young person in a support plan that includes as…