Social Work, Community Support Services, Human Services​/ Social Work

Join us in making a positive difference to the lives of older people living in our sheltered and extra care housing schemes. In this rewarding role, you will work closely with customers to help them maintain their independence, sustain their tenancy and access the support they need to live well in their homes. Working with colleagues, partners and local services, you will take a person-centred approach to supporting customers, helping to create safe, inclusive and thriving communities.

• Provide advice, guidance and low-level support to older and vulnerable customers, helping them maintain independent living and sustain their tenancy.
• Carry out assessments, identify support needs and develop practical solutions that help customers achieve positive outcomes.
• Create, review and monitor support plans, making referrals to specialist services and partner agencies where appropriate.
• Work collaboratively with internal teams, health and social care professionals, voluntary organisations and external partners to coordinate support.
• Support tenancy sustainment by promoting early intervention, identifying risks and helping customers access financial, wellbeing and housing-related support.
• Maintain accurate, confidential and up-to-date records, ensuring customer information is handled in line with data protection requirements.
• Champion equality, diversity and inclusion in all aspects of service delivery while helping to identify and report safeguarding, health and safety or wellbeing concerns.

• Experience of working with older people and/or vulnerable customers within a housing, support, care or community-based setting.
• A caring, respectful and customer-focused approach, with the ability to build positive relationships and gain trust.
• Strong communication and listening skills, with the confidence to have supportive conversations and explain information clearly.
• Good organisational skills and the ability to manage competing priorities while maintaining attention to detail.
• Knowledge of safeguarding responsibilities, confidentiality requirements and appropriate professional boundaries.
• Strong administration and digital skills, including experience using Microsoft applications and maintaining accurate records.
• A proactive and solution-focused approach, with a commitment to equality, diversity and inclusion and delivering positive outcomes for customers.

• Hybrid working & flexibility – supporting work-life balance
• Generous annual leave – starting at 27 days, rising to 32 days after 5 years plus bank holidays
• Birthday day off – take your birthday as paid leave
• Buy or sell annual leave – flexible options to suit your lifestyle
• Local bank holiday – extra day off around New Year
• Enhanced maternity, paternity & adoption pay
• Free on-site parking at key office locations
• Employee Assistance Programme – emotional wellbeing support for you and your family
• Cycle to Work & Car Leasing Schemes – save on tax and NI
• Pension schemes with life insurance cover
• Perkbox – an employee engagement platform with perks, benefits, rewards, wellbeing resources, discounts, freebies and more
• Healthcare cash plan – claim back costs for dental, optical, physio & more
• Lifestyle discounts – cashback and savings at major retailers
• Learning & development opportunities – grow your career
• Volunteer days – up to 5 paid days to give back

Interviews for this position will be held on 4 or 9 November 2026.

We welcome applicants from all backgrounds and experiences. If you share our values and want to make a difference, we encourage you to apply.

As a Disability Confident employer, we aim to provide reasonable adjustments throughout the recruitment process and employment. Please contact us at  if you need any support with your application.