Ground Operations Support Officer

Job Title:

Ground Operations Support Officer (m/f/d)
Company:
Sky Alps

Location:

Bolzano (BZ), Italy

Employment Type:

Full-time (Shift work required)
Responsibilities   Coordinate ground operational activities across the Sky Alps airport network
Assist passengers during operational disruptions and baggage handling situations
Support the management of ad‑hoc charter flights from start to finish
Work alongside the operations control center as an integral team member
Help ensure smooth, efficient ground operations even during challenging events
Qualifications   Background in airport ground handling
Knowledge of Departure Control Systems (DCS) and Passenger Service Systems (PSS)
Basic IT skills with good knowledge of Excel and Word
Language Requirements   Excellent spoken and written Italian
Excellent spoken and written English
Additional languages are an asset
Personal Qualities   Ability to handle non‑routine situations when workloads vary unexpectedly
Strong teamwork orientation and collaboration skills
Problem‑solving mindset – finding solutions, not excuses
Continuous learning attitude – always improving
Ability to work independently when needed
Work Schedule & Availability  Operations run around the clock. The schedule covers nearly the entire 24‑hour cycle, 7 days a week, varying with the season. Availability required for:
Night shifts
Saturdays and Sundays
Public holidays

What We Offer  The contractual terms and salary will be defined based on your profile and experience, with a focus on fair compensation that matches the value you bring to the team.

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