Ground Operations Support Officer

Job Title:

Ground Operations Support Officer (m/f/d)
Company:
Sky Alps Location :
Bolzano (BZ), Italy

Employment Type:

Full-time (Shift work required)
Responsibilities Coordinate ground operational activities across the Sky Alps airport network

Assist passengers during operational disruptions and baggage handling situations

Support the management of ad‑hoc charter flights from start to finish

Work alongside the operations control center as an integral team member

Help ensure smooth, efficient ground operations even during challenging events

Qualifications

Background in airport ground handling

Knowledge of Departure Control Systems (DCS) and Passenger Service Systems (PSS)
Basic IT skills with good knowledge of Excel and Word Language Requirements Excellent spoken and written Italian Excellent spoken and written English Additional languages are an asset

Personal Qualities Ability to handle non‑routine situations when workloads vary unexpectedly

Strong teamwork orientation and collaboration skills

Problem‑solving mindset – finding solutions, not excuses

Continuous learning attitude – always improving

Ability to work independently when needed

Work Schedule & Availability Operations run around the clock. The schedule covers nearly the entire 24‑hour cycle, 7 days a week, varying with the season. Availability required for:

Night shifts

Saturdays and Sundays Public holidays

What We Offer The contractual terms and salary will be defined based on your profile and experience, with a focus on fair compensation that matches the value you bring to the team.
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