Customer Support Administrator

Customer Support Administrator Code
-MVCS / 23235

We Shape the Future of Aviation - one in three planes flies with MTU technology. We work hard to keep growing – not just for tomorrow or next week, but for generations to come. Join us to shape your career and the future of aviation.

Duration: 12 month contract

The Customer Support Administrator performs a variety of administrative duties in support of the Customer Support Department. Typical duties include; ensuring that customer requirements are met and invoices are prepared on time, customers (internal and external) communication is effective, and providing administrative support where needed.

To be a successful candidate, an Associate Engineer should be:

• Project, sales order and gate sheet creation and update in SAP.
• Update Engine Summary Log and update SAP.
• Prepare and/or verify invoice data and ensure timely and accurate invoicing.
• Highlight discrepancies between invoice materials and Outside Vendor (OV) invoices and compare to Scrap Reports, Shop Visit Reports, SAP and make changes to invoices, while still reflecting discrepancies for Customer Program Manager (CPM) verification.
• Ensure appropriate communication with external and internal customers.
• Representing the customer effectively within MTU and possess an understanding of customer requirements and perspective.
• Presentation preparation for technical meetings.
• Filing (Sales & Customer Support folder).
• Backup for daily status report.
• Organization of meetings and conferences.
• Monitoring Engine Budgets.
• Preparation of customer engine status reports.
• Admin support for CCO and department.

Corporate and Position Specific Competencies

• Advanced knowledge of IT solutions.
• Advanced knowledge of administrative office practices including typing, filing, accounting.
• Basic knowledge of engines/aviation is asset.

Requirements for this position include:

Education

• College diploma or degree in a business related area and 1-2 years experience in accounting, customer sales support, preferably in an aviation environment.
• Education in account bookkeeping, customer sales support and administration is an asset.

IT

• Expert knowledge with MS Office Excel/Word.
• Experience with SAP functions/transactions and system (or similar ERP system) is an asset.

Your journey starts with one of these teams:

• We offer great benefits from your first day (no waiting period).
• Extended Medical and Dental Programs.
• Disability Insurance.
• Employee and Family Assistance Program.
• Life Insurance.
• Vision Care and Rx Safety Vision Program.
• Free On-site Parking.

Go to our website, to learn more about us. After your application is received, hiring managers will review for potential next steps. From here, you may have a chance to come on-site to discuss opportunities for the first step in your career.