Service Coordinator

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Full Time Bon Air, VA, US

Salary Range: $46,000.00 To $49,000.00 Annually

Job Title: Service Coordinator

Department: DDM

Reports To: Senior Service Coordinator

FLSA Status: Hourly;
Non-Exempt
Revised Date(s): October 6, 2026

Summary: The Service Coordinator performs assigned person-centered service-coordination activities, including ISP-related work, authorizations, documentation follow-up, admissions and transitions, and partner communication. Familiarity with WaMS, ISPs, Part V documentation, authorizations, or similar systems is preferred at hire; proficiency is developed through training. The position is cross-trained in billing and payee-related functions for continuity. This position does not supervise DSPs or group-home staff..

Experience &

Education:

Bachelor's degree in human services, social services, healthcare administration, business, or a related field is preferred. An associate degree or equivalent combination of education and relevant experience may be considered. Experience supporting individuals with intellectual or developmental disabilities, residential services, case management, service coordination, benefits, healthcare administration, or related work is preferred. Familiarity with WaMS, ISPs, Part V documentation, service authorizations, or comparable IDD systems is preferred, but full proficiency is not required  successful candidate must be willing and able to complete training and demonstrate proficiency in required systems and backup functions.

Essential duties include the following. Other duties may be assigned as needed.

• Perform assigned service-coordination activities under the direction of the Senior Service Coordinator.
• Develop and maintain proficiency in WaMS, ISP requirements, Part V documentation, service authorizations, and related processes.
• Assist with preparation, entry, submission, tracking, and follow-up of authorizations and ISP/Part V documentation.
• Support admissions, enrollment, transitions, discharge planning, trackers, records, and stakeholder follow-up.

• Participate in structured cross-training in enrollment, billing support, patient pay, Medicaid renewals, representative-payee reporting, ABLE accounts, MES, and related functions.
• Complete assigned backup duties under Senior Service Coordinator guidance and maintain competency to support absences, vacancies, or high workload.
• Use established procedures, internal controls, and confidentiality requirements when handling financial or benefits information.

• Collaborate with residential leadership and group-home staff to support implementation of each individual’s ISP; this position does not direct, supervise, discipline, schedule, or evaluate DSPs or residential staff.
• Provide education, technical assistance, and coaching regarding ISP goals and the relationship between services delivered and DSP progress notes.
• Review or sample assigned progress notes and other documentation to assess whether documentation addresses applicable ISP goals and objectives and supports services provided.
• Identify documentation gaps or inconsistencies, communicate them to the Senior Service Coordinator and appropriate residential leader, and assist with follow-up, training, or remediation.
• Escalate recurring, complex, or significant ISP implementation or documentation concerns through established channels.
• Carry out responsibilities in a professional, timely, effective, and efficient manner.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Ability to read, analyze, and interpret general business information, required department documentation, policies, procedures and standard operating procedures, and governmental regulations as required. Ability to write reports and business correspondence. Ability to effectively present information and respond to questions from groups of managers, clients, employees, and the general public. Needs to be able to communicate effectively through verbal and…