TPWD - Customer Service Representative

To manage and conserve the natural and cultural resources of Texas and to provide hunting, fishing and outdoor recreation opportunities for the use and enjoyment of present and future generations.

Under the direction of the Office Manager, this position performs entry-level to routine customer service work including clerical duties, front desk operations, revenue collection and accounting for daily revenue at Bonham State Park.

Provides customer service and information to the public in person, on the telephone and in writing, license and permit sales and automated campsite registration.

Performs clerical duties that include preparation of reports, and processing of correspondence, and general cleaning.

Operates credit card, campsite registration, and the computer and license sales machines.

Works under close to moderate supervision, with minimal latitude for the use of initiative and independent judgment. Performs additional duties as assigned.

Complies with all Agency, Division and Branch rules, regulations and procedures.

Graduation from High School or GED.

None required.

Must possess a valid State driver's license.

One year of experience in general clerical, cash handling or customer service.

Bilingual in English and one or more critical languages, including Spanish, Arabic, Persian Farsi, Hindi, Urdu, Vietnamese and Mandarin.

• Knowledge of general office procedures.
• Knowledge of administrative and clerical procedure.
• Knowledge of basic mathematics.
• Knowledge of general custodial duties.
• Skill in using MS Word, Excel and Outlook.
• Skill in effective verbal and written communication.
• Skill in providing quality customer service in a courteous and professional manner.
• Skill in handling a high-volume front desk.
• Skill in making independent, sound and timely decisions.
• Ability to accurately handle cash and account for revenue collected.
• Ability to work independently with little or no supervision.
• Ability to work as a member of a team.
• Ability to work under high stress conditions.
• Ability to maintain flexibility and work with frequent interruptions and multiple changing priorities.
• Ability to conduct work activities in accordance with TPWD safety program.

Required to work in a public park with overnight camping and day use.

Required to work 40 hours. Schedule may include hours other than 8:00 a.m. to 5:00 p.m. and days off other than Saturdays, Sundays, and holidays. Schedule subject to change based on staff availability and visitation.

Required to adjust to changing schedules.

Required to travel 5% with possible overnight stays.

All applications must include complete job history information for each period of employment, provided either in the WORK HISTORY SECTION or in the attached RÉSUMÉ. Please ensure each entry includes:

• Job title,
• Employer name,
• Dates of employment (month/year),
• If employment is less than full-time status, indicate part-time in the work history section or résumé, and
• Description of duties performed.

NOTE:

Volunteer experience may be counted toward required experience.

College Transcripts:
If education is used to meet the minimum qualifications, a copy of the college transcript(s) issued by the registrar must be provided at the time of interview (unless otherwise noted in the posting).

'N/A' may be entered in fields that are not applicable.

Omission of required information may result in disqualification.

WIT applicants must complete the supplemental questions in the CAPPS Candidate Gateway to be considered.

Texas Parks and Wildlife offers a variety of benefits for employees such as…