Valet Supervisor

Valet Supervisor

Full‑Time

The Valet Supervisor provides on‑site leadership and supervision, ensuring adequate staffing, training, and performance to meet the ≤10‑minute park/retrieval standard and patient assistance requirements. The Supervisor is the primary operational point of contact for COR/VA Police/Safety/AOD, manages incidents/claims, oversees equipment/signage/cleanliness, and enforces contractor policies (e.g., no tipping, uniforms, drug/alcohol).

• Provide continuous on‑site supervision; handle customer concerns, parking incidents, and process improvements; coordinate work with the COR.
• Manage key control and after‑hours procedures (e.g., Dallas AOD key turnover and vehicle inventory log).
• Oversee valet software/GPS deployment for request handling and TAT tracking; ensure non‑smartphone alternatives are available.
• Direct traffic flow and staffing levels to meet ≤10‑minute requirements; conduct daily huddles and submit weekly/monthly reports (usage, peaks, incidents, complaints).
• Lead accident/incident response, including immediate reporting/testing and coordination with VA Police/Safety; manage claim resolution timelines.
• Professional conduct; photo  and uniform (contractor‑provided; COR‑approved), closed‑toe black shoes; smoke‑free appearance (VANTHCS campus is smoke‑free).
• No tipping; compliance with VA signage and equipment standards; cell phone use not permitted while parking or on duty; compliance with drug/alcohol‑free workplace and random testing.
• Ensure compliance with OSHA/JC/DoT and VA policies; maintain QCP/SOP records, staff training logs, and incident/accident documentation; coordinate daily huddles and inter‑service communications.
• Initial and annual safe‑driver/defensive driving, patient safety transfer, emergency response, customer service training; participation in VA‑provided orientation as required.

• 1 year of experience preferred.
• Experience leading customer‑facing parking/valet operations; capable of training staff in defensive driving, patient safety transfer, emergency response, and customer service; participate in VA orientation.
• Ability to manage electronic communications (e.g., text/app/phone), valet software/GPS, performance and QA reporting, complaint resolution within 24 hours, and meet performance standards.
• Minimum 18 years of age; legal resident or U.S. citizen; fluent in English.
• Valid Texas driver’s license in good standing; driver screening and periodic record verification (initial and every 4 years; post‑accident review).
• Health requirements: TB test, MMR, varicella, Hepatitis B (or declination), physical exam to ensure safe operation; CPR/First Aid, blood borne pathogens, and PPE training.

While performing the duties of this position, the IC is regularly required to talk, listen, and write. The IC frequently is required to use foot/ankle motions, hands or fingers, handle or feel objects, tools, or controls. The employee is required to stand, walk, sit; and reach with hands and arms. The IC must occasionally lift and/or move up to 25 pounds.

Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus. The noise level in the work environment is usually moderate.

The physical demands described here are representative of those that must be met by an employee to be the best qualified for the position and successfully perform the functions of the job. Reasonable accommodation may be made (if possible) to enable individuals with disabilities to perform the functions.

Seventh Dimension LLC provides focused customer support in two core competencies Training & Support Services. Since 2015, we have provided customers with flexible, adaptable, and creative approaches to solving complex problems. We are a proven prime contractor that understands future operating environments, fiscal constraints, and current force requirements. We are a SDVOSB in North Carolina with a TS Facility Clearance, Secret storage and a DCAA compliant accounting system.

This job description in no way states…