Pro Customer Service​/Sales

Job Description

Pro Customer Service/Sales

Position

Purpose:

The Home Depot Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience for professional customers, including contractors, property owners, and commercial clients. The team supports every stage of the Pro customer journey, from efficient order fulfillment and safe loading to expert product recommendations and tailored delivery solutions. Pro Customer Service/Sales Team members build and maintain professional relationships with Pro customers, proactively drive sales by leveraging product knowledge, loyalty programs, and tailored recommendations, while providing outstanding service based on unique project needs.

Pro Customer Service/Sales Team members are expected to meet monthly sales goals and other metrics to drive sales in the store. Whether assisting at the Pro Desk, loading materials, managing deliveries, or offering specialized paint and product knowledge, the team helps ensure every Pro customer’s project is a success. Collaboration is key, with team members working together to maintain a clean, organized, and safe environment, resolve delivery issues, and communicate Home Depot’s advantages over competitors.

The Pro Customer Service/Sales Team supports store goals by monitoring inventory, executing sales initiatives, and upholding the highest standards of customer service and safety. Bilingual communications skills may be preferred at certain locations; specific language varies based on customer need.

• Pro Paint Sales Specialist - $20.00
• Pro Sales Associate - $19.00
• Pro Account Sales Associate - $20.00
• Pro Lot Loader - $18.00
• Pro Delivery Driver - $20.00

• Paid vacation (Salaried associates have 2 weeks of vacation in their first year; FT hourly will receive 40 hours of paid vacation after 6 months, PT 20 hours after 6 months; temporary associates are not eligible).
• Paid sick leave (Washington State/Spokane/Tacoma:
  Salary and temporary associates earn 1 hour for every 40 hours worked; FT associates 1 hour for every 40 hours or 4 hours per month, whichever is greater; PT associates 1 hour for every 40 hours or 2 hours per month, whichever is greater. Seattle:
  Salary and temporary associates earn 1 hour for every 30 hours worked; FT associates 1 hour for every 30 hours or 4 hours per month; PT associates 1 hour for every 30 hours or 2 hours per month).
• Paid parental leave
• Six paid holidays
• Medical, dental, vision coverage
• Tuition reimbursement
• 401(k) with company match
• Employee Stock Purchase Plan (ESPP)
• Profit‑sharing bonuses
• Other benefits vary based on salaried/hourly status and full‑time/part‑time status.

Available positions may vary depending on business needs. Pay is dependent on the position offered, market location, and may vary based on the individual’s job‑related knowledge, skills, experience, and availability.