ServiceNow Architect

Service Now Technical Architect (Manager / Associate Manager)

Location:

London, Manchester or Edinburgh  Level:  Manager & Associate Manager  Salary:  Competitive, dependent on experience  Eligibility note:  Satisfactory security clearance is desirable, or the ability to obtain clearance is required for this role.
About the company
Our client is a leading global professional services company, offering a broad range of services across strategy and consulting, interactive, technology and operations  underpinned by digital capability throughout. They combine industry expertise, diverse skill sets and next-generation technology to solve complex business challenges, and are recognised globally not just for business performance, but for their culture of inclusion and diversity.
As a trusted partner to the world's major cloud providers, our client is recognised as the  No.1 Service Partner globally  for delivering complex, innovative and impactful Service Now solutions. Their platform-led approach brings together industry and technology transformation expertise to help clients thrive in the cloud, reimagine service and customer operations, and unlock the full potential of the platform  including significant investment in AI and GenAI capability within the Service Now ecosystem.
As a Service Now Technical Lead/Architect, you will:
Understand business challenges and architect system solutions with Service Now
Work with global clients across industries in a trusted advisor capacity, designing and delivering new solutions
Provide leadership and technical design authority oversight on critical Service Now programmes for Fortune 500 clients
Influence and consult  presenting options with pros, cons and risks  while providing thought leadership to sponsors and stakeholders on governance, programme/project management, business process and technical challenges
Continuously learn, including pursuing new certifications such as Certified Master Architect
Stay up to date on new Service Now applications and offerings, with access to robust training and certification opportunities
Identify opportunities to add further value for clients, working with account teams to progress them
Help drive continuous improvement of implementation methodology and service offerings based on client experience
Manage and lead teams of Service Now Developers in a technical management and mentorship capacity
Bring a process-oriented mindset, and be comfortable seeking input from peers and subject matter experts when needed
Draw on a strong background working with enterprise software and/or consulting companies
We're looking for experience in:
Development and technical architecture experience with Service Now
Experience leading teams of Service Now Developers as a technical manager and mentor, implementing quality standards such as code and architectural reviews
Minimum of 5+ Service Now CIS certifications
Experience across 3 product lines outside of ITSM (e.g. ITOM, ITAM, HAM/SAM, SPM, HR, CSM, etc.)
Advanced scripting and integration skills  JavaScript, SQL, API Web Services
Experience integrating Service Now with cloud infrastructure (e.g. AWS, Azure, GCP)
What's in it for you
Competitive basic salary plus an extensive benefits package
Up to 30 days' holiday per year
Private medical insurance
3 extra days' leave per year for charitable work of your choice