Registration Specialist

Join our Patient Registration team today! Our mission is to improve and enhance the health and well‑being of those we serve. We offer a team approach to healthcare and a competitive benefits package.

Status: Full‑Time, 40 Hours/Week

Shift: Days

Shift Time

Schedule:

7 a.m. – 7 p.m. (Varies)

Days: Monday‑Friday (or) Monday‑Thursday

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Flexible Spending Accounts (FSA)
• Health Savings Accounts (HSA)
• Life insurance
• Aflac
• Short‑term and long‑term disability coverage
• Wellness program and reimbursement
• Free access to Boone County Hospital’s onsite fitness room
• Generous PTO Accrual Plan
• Iowa Public Employees Retirement System (IPERS)
• Employee Assistance Program (EAP)
• Onsite Cafeteria

Salary Scale: $17.00 – $21.53 Based on experience.

Responsible for maintaining reception desk activities, including interviewing incoming patient or representative and entering accurate and current information required for admission into computer. Also responsible for directing incoming telephone calls, overhead paging, greeting, scheduling, and instructing patients and visitors in accordance with Boone County Hospital's standards of behavior.

It is the obligation of each employee of Boone County Hospital (BCH) to abide by and promote BCH's mission, values, Code of Conduct, Standards of Behavior, policies, procedures and related practices. This includes policies relating to Compliance, Infection Control and Safety.

Boone County Hospital is committed to following all federal guidelines related to privacy and security. All employees will be held to the highest standard of confidentiality and will be required to annually sign an employee confidentiality agreement that outlines the rules and expectation for every BCH employee. Failure to abide by these guidelines could lead to disciplinary action including termination.

Security Access: High. Incumbent has access to restricted or confidential patient information and must comply with the terms of the BCH privacy & security policies as it applies to their job.

Boone County Hospital has developed standards for behavior expectations of all employees. Please refer to the Boone County Hospital Standards of Behavior.

• Regular and punctual attendance.
• Demonstrates knowledge and skills necessary to assist in providing care appropriate to the ages of patient served within the department.
• Maintains performance in compliance with State and Federal laws, consistent with high standards of business and professional ethics.
• Wears  all times while on duty.
• Interviews patient or representative to obtain complete and accurate information and enters that information into computer. Enters patient admitting information into the computer and routes copies to designated department.
• Responsible for updating computer system with patient status changes.
• Obtains appropriate signatures for medical and financial documents to protect hospital's interests.
• Escorts patient or arranges for escort to area of service, placing all patients who have been admitted into a wheelchair, with exception of OB patients when requested.
• Explains hospital regulations such as visiting hours, payment of accounts, and schedule of charges.
• Overhead page authorized personnel, and codes over PA system in accordance with policy with regard to the time of day, whether or not the person is a physician, employee or guest.
• Receive over the counter payments on account and issues accurate receipts. Including Point of Service collections.
• Maintains a balanced cash drawer and ensures safekeeping of all cash and checks.
• Distributes and ensures safekeeping of biweekly payroll checks.
• Complies with the hospital's general policies and procedures, safety and disaster plans.
• Maintains a positive and cooperative attitude with patients, medical staff and hospital staff.
• Maintains strict confidentiality of every patient, medical record or report, and protects the confidentiality and dignity of all patients by actions and words.
• Performs audits of registrations for data accuracy and completed MSP questions.
• Record and deposits…