Care Management Assistant

Watauga Medical Center
· Care Coordination

Non-Clinical Service

Full-time , Days , 8:00 AM - 4:30 PM

As a Care Management Assistant at UNC Health Appalachian, you’ll play an important role in supporting the daily operations of the Care Coordination department and helping ensure patients, families, visitors, and healthcare team members receive timely, professional, and compassionate assistance.

In this role, you’ll provide essential administrative and clerical support, including greeting visitors, answering and screening telephone calls, coordinating schedules and meetings, maintaining effective communication, and assisting with departmental organization. You’ll work closely with patients, families, physicians, clinical team members, leadership, and other departments to help keep information, communication, and departmental activities organized and moving forward.

This is an opportunity to make a meaningful contribution to the patient and teammate experience while working alongside dedicated healthcare professionals in the beautiful Blue Ridge Mountains.

Starting at $18.05/hour
, with additional consideration based on applicable education and experience.

Full-time;
Monday – Friday

Comprehensive medical, dental, and vision coverage; HSA option; supplemental insurance options; 403(b) retirement plan with employer match; paid time off; tuition reimbursement/certification bonuses; paid parental leave; wellness incentives; may be eligible for childcare assistance; and employee discounts.

Applicable benefits will begin on the first of the month following 60 days of employment.

Perform clerical and administrative duties that support the daily operations of the Care Coordination department.

Greet visitors and provide prompt, courteous, and professional assistance to patients, families, team members, and other internal and external customers.

Answer telephone calls, screen and appropriately direct calls, and accurately record and communicate messages.

Create, coordinate, and maintain schedules and assist with departmental organization and workflow.

Support meetings and departmental activities by scheduling rooms, taking notes or minutes, and assisting with meeting and event planning.

Facilitate effective communication among patients, families, visitors, physicians, leadership, volunteers, colleagues, and other UNC Health Appalachian team members.

Provide assistance within the scope of the position while demonstrating compassion and respect for the dignity, worth, and individual needs of each person.

Support a positive patient and family experience through responsive, courteous, and service-focused interactions.

Coordinate multiple responsibilities and priorities while completing assigned tasks accurately and efficiently.

Demonstrate professional conduct, personal accountability, and effective communication in all working relationships.

Build and maintain positive, collaborative relationships with coworkers, physicians, leaders, and other UNC Health Appalachian team members.

Respond promptly and appropriately to emergencies and changing needs within the work environment.

Assist coworkers, patients, families, and visitors as needed when assistance falls within the scope of the position.

Support organizational goals related to patient experience, quality, and patient safety.

Promote the mission, vision, and values of UNC Health Appalachian.

Perform duties under direct supervision and in accordance with established policies, procedures, and departmental standards.

Education: High School Diploma or GED required. Advanced coursework…