Unit Secretary - Med-Surg

Location: Boone, North Carolina |
Inpatient Setting |
Full-Time |
Non-Exempt

As a Unit Secretary at UNC Health Appalachian, you'll play an essential role in supporting patient care by serving as the communication and administrative hub for the department. Through exceptional customer service, accurate documentation, and effective coordination, you'll help ensure smooth daily operations while supporting patients, families, providers, and clinical staff.

This position is ideal for a detail-oriented professional who thrives in a fast-paced healthcare environment and enjoys balancing administrative responsibilities with meaningful interactions that contribute to outstanding patient experiences.

Located in the heart of the Blue Ridge Mountains,
Boone, North Carolina offers exceptional outdoor recreation, vibrant community living, and outstanding quality of life.

Compensation: Starting at $18.05/Hour based on experiance, education and equity within the department.

Schedule: Shifts Vary

Applicable Benefits: Comprehensive medical, dental, and vision coverage; retirement plan with employer match; paid time off; tuition reimbursement; wellness incentives; employee discounts; and additional employee support programs.

Benefits Eligibility: Applicable benefits begin the first of the month following 60 days of employment from new hire orientation.

Status: Non-Exempt

As a Unit Secretary, you'll help coordinate communication, scheduling, and documentation that keeps the department functioning efficiently. You'll work alongside nurses, physicians, leadership, and support staff to create a positive experience for patients and visitors while supporting quality, safety, and service excellence.

Perform clerical duties associated with departmental operations.

Process and maintain documentation, including patient charts, according to UNC Health Appalachian and departmental policies.

Record messages, manage schedules, take notes and meeting minutes, and assist with room scheduling and event planning as requested.

Maintain organized records and documentation to support efficient operations.

Answer telephones, call lights, and incoming communications promptly and professionally.

Receive and direct incoming calls to appropriate personnel.

Greet visitors, patients, and families in a courteous and professional manner.

Serve as a communication resource for patients, families, providers, leadership, and team members.

Provide exceptional customer service consistent with UNC Health Appalachian's Mission, Vision, and Values.

Support daily department operations through effective organization and communication.

Assist coworkers, patients, families, and visitors whenever appropriate within role responsibilities.

Respond quickly and accurately during emergency situations in the work environment.

Promote a positive and healthy work environment through professionalism and teamwork.

Demonstrate compassion, respect, and professionalism in all interactions.

Maintain patient confidentiality and privacy standards.

Contribute to top-decile outcomes in patient experience, quality, and patient safety.

Support UNC Health Appalachian's Mission, Vision, and Values through accountability, efficiency, and excellent communication.

High School Diploma or GED required.

Advanced coursework in business, office administration, or medical terminology preferred.

One (1) year of prior experience in a medical or office setting preferred.

Basic Life Support (BLS) certification through the American Heart Association required at the time of hire.

Ability to communicate courteously and effectively with patients, families, physicians, staff, and the public.

Strong customer service and interpersonal communication skills.

Proficiency in typing, word processing, data entry, and computer applications.

Basic mathematical and clerical skills.

Excellent written and verbal communication abilities.

Strong organizational skills and attention to detail.

Ability to coordinate multiple tasks and priorities effectively.

Professional, personable, and team-oriented approach.

Manual dexterity and mobility required for…