Guest Services & Administrative Assistant

Guest Services & Administrative Assistant

Position Type:
Part-Time (24 hours/week)

Schedule:

Monday – Wednesday, 9 am to 5 pm

General Definition of Work:
Performs essential visitor services, administrative tasks, and digital communication duties that support daily operations and marketing efforts of Explore Boone. Coordinates Visitor Center activities, displays, brochure inventories, and assists with digital database maintenance.

Essential Functions:

• Proactively greets and assists visitors, answers incoming calls, handles regional inquiries, and distributes maps/visitor guides.
• Maintains brochure inventory and displays on-site, and coordinates guide deliveries to regional welcome centers and individuals.
• Assists with general clerical duties, including mailings, filing, preparing meeting packets, and check requests.
• Maintains office supplies and coordinates office equipment maintenance.
• Facilitates visitor purchases from Explore Boone’s rotating gallery in coordination with Watauga Arts Council procedures.
• Assists with the distribution and design of a monthly e-newsletter.
• Reviews, maintains, and updates listings across the Interactive Map and  databases.
• Assists with updating content on the Explore Boone website, including monitoring overall site functionality.
• Other duties may be assigned by leadership.

Qualifications &

Experience:

• High School Diploma or equivalent required;
  Associate or Bachelor’s degree in Communications, Hospitality, Marketing, or related field preferred.
• Prior experience with administrative support, customer service, or hospitality.
• Knowledge of the Boone Area, specifically tourism attractions, lodging, restaurants, and shopping.
• Microsoft Office Suite, Google Workspace, and email marketing software.
• Experience with website content management and database entry.
• Strong written, verbal, and interpersonal communication skills.