Product Technical Lead; Email Service Platform

Product Technical Lead (Email Service Platform)

Location:

Boone, NC, United States
Job
Date Posted:
Dec 18, 2025

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We are looking for a Product Technical Lead to join our Information Technology team, working in Coppell, TX! In this role, you will play a central part in shaping the technical architecture, vision, and implementation strategy for a new enterprise‑scale Email Service Provider (ESP). You'll lead a small team of developers and collaborate with Product Owners, engineers and cross‑functional team members to deliver a secure, scalable, and reliable platform for high‑volume email delivery.

At Samaritans Purse, the Gospel really is the center of all we do! We start each day with a time of devotions and spend time praying for each other, our staff and volunteers who serve around the globe.

In the role of Product Technical Lead, you will have the opportunity to:

• Maintain a personal, active relationship with Jesus Christ and serve as a consistent witness to your faith.
• Design, build, and maintain the ESP platform’s technical architecture, ensuring scalability, security and deliverability.
• Guide strategies for sender reputation management, bounce handling, unsubscribe/complaint processing, and deliverability monitoring.
• Partner closely with the Product Owner to translate user needs into technical plans and engage in trade‑off discussions to deliver maximum value.
• Drive adoption of engineering best practices: automated testing, CI/CD, secure coding and performance monitoring.
• Invest in the growth and development of your team by mentoring, guiding developers and senior developers, fostering a supportive, collaborative culture where people thrive and perform at their best.
• Contribute hands‑on to the code: build complex and foundational components, prototype solutions and help remove technical roadblocks. Implement patterns in the codebase that improve product quality and developer efficiency.
• Collaborate with other Product Technical Leads and the Assistant Director of Product Development to establish shared technical standards, tools, and engineering practices.
• Oversee the integrity and quality of deliverables: ensure code aligns with architecture, performance expectations, manage technical debt and uphold reliable deployment and support processes.
  Lead retrospectives; monitor engineering metrics; use data to drive continuous process and operational improvements.
• Bachelor’s degree in Computer Science, Business, or related field (or equivalent experience) and a minimum of 7 years of relevant work experience in software engineering, with proven leadership/mentorship responsibilities and experience building large software products.
• Extensive knowledge of modern software architecture principles: microservices, API design, cloud infrastructure, and scalable systems. Strong full‑stack development experience including front‑end, back‑end, database technologies.
• Desired experience building or supporting an Email Service Provider (ESP) or enterprise‑grade email delivery system.
• Desired deep understanding of SMTP, MTAs, DNS, SPF, DKIM, DMARC, CAN‑SPAM, GDPR, blocklist management, bounce handling, and feedback loops.
• Desired deep understanding of email deliverability and reputation management.
• Desired hands‑on experience with event‑driven or streaming technologies (e.g., Kafka, Rabbit
  
  MQ) for large‑scale processing.
• Proficiency in backend development with experience in high‑throughput, fault‑tolerant systems.
• Working knowledge of Dev Ops/tooling: containerization (Docker, Kubernetes), infrastructure as code, and deployment automation.
• Strong leadership skills with experience guiding and developing engineering teams, while also contributing technically to core components.
• Comfortable working in agile, product‑centered environments; able to pivot as business priorities or requirements evolve.
• 12 credit hours of college‑level Biblical Studies (required)

Type: Full‑Time

Language Requirement: Fluency in English (required)

• Flexible Spending Account (FSA)
• Long‑term and Short‑term disability insurance
• Paid Family Medical Leave
• Term Life Insurance
• 401(k) retirement…