Service Desk Analyst

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Samaritan's Purse is seeking a Service Desk Analyst I to join our team in Boone, NC. You can be part of a highly professional Information Technology team. As a Service Desk Analyst I you will deliver quality customer service to Samaritan's Purse IT customers domestic and internationally by providing support on any technology service or product that is available within the IT Service Catalog.

You will respond to service desk requests (phone, email, and ticketing system, in person) at the Tier I and Tier II level, with professionalism and compassionate action that is representative of the ministry. Come and use your gifts daily to advance the Gospel!

At Samaritans Purse, the Gospel really is the center of all we do! We start each day with a time of devotions and spend time praying for each other, our staff and volunteers who serve around the globe.

• Maintain your personal relationship with Jesus Christ and be an effective witness for Him.
• Support technical issues in person or by remote tools as needed. Alert management of recurring problems or patterns.
• Log and track all Service Desk interactions into the Service Desk ticketing system.
• Handle basic to moderately complex IT troubleshooting issues, including hardware, software, and basic system issues.
• Create documentation and procedures for specific tasks, including installation of various software.
• Proactively maintain user IT systems to ensure proper and secure functionality. Analyze methods to improve efficiency, security, and customer experience.
• Provide on-call support, even after hours, as needed by management to fulfill the department Service Level Agreement and Internal Operating Procedures.
• Research and recommend new hardware and/or software solutions to improve efficiency and resolve business problems.
• Analyze, design, document, test, report, diagnose, and resolve advanced Service Desk troubleshooting issues.
• All other duties as assigned.

• Bachelor's Degree in Information Technology or related field and one (1) to two (2) years of experience, or Associate's Degree and one (1) to three (3) years of related work experience and/or training. An equivalent combination of education and experience will be considered.
• Comprehensive knowledge of computers and laptops, including new builds, repairs, and ongoing maintenance.
• Ability to read, analyze, and interpret business publications, technical documentation, and regulations, as well as write reports, business correspondence, and procedure manuals.

Boone, NC

Full-Time

Fluency in English (required)

• On-site Medical Clinic (staff and dependents)
• Medical, prescription, dental & vision insurance
• Flexible Spending Account (FSA)
• Long-term and Short-term disability insurance
• Paid Family Medical Leave
• Term Life Insurance
• 401(k) retirement savings plan
• 10 paid holidays
• 12 vacation/personal days
• 10 sick days

Samaritan's Purse is a nondenominational evangelical Christian organization providing spiritual and physical aid to hurting people around the world. Since 1970, Samaritan's Purse has helped meet needs of people who are victims of war, poverty, natural disasters, disease, and famine with the purpose of sharing God's love through His Son, Jesus Christ. The organization serves the Church worldwide to promote the Gospel of the Lord Jesus Christ.

• We believe the Bible to be the inspired, the only infallible, authoritative Word of God. 1 Thessalonians 2:13; 2 Timothy 3:15-17.
• We believe that there is one God, eternally existent in three persons:
  Father, Son, and Holy Spirit. Matthew 28:19;
  John 10:30;
  Ephesians 4:4-6.
• We believe in the deity of the Lord Jesus Christ, in His virgin birth, in His sinless life, in His miracles, in His vicarious and atoning death through His shed blood on the cross, in His bodily resurrection, in His ascension to the right hand of the Father, and in His personal return in power and glory. Matthew 1:23;
  John 1:1-4 and 1:29;
  Acts 1:11 and 2:22-24;
  Romans 8:34; 1 Corinthians 15:3-4; 2 Corinthians 5:21;
  Philippians 2:5-11;
  Hebrews 1:1-4 and 4:15.
• We believe that all men everywhere are lost and face the judgment of God, that Jesus Christ is the only way of salvation, and that for the salvation of lost and sinful man, repentance of sin and faith in Jesus Christ results in regeneration by the Holy Spirit. Luke 24:46-47;
  John 14:6;
  Acts 4:12;
  Romans 3:23; 2 Corinthians 5:10-11;
  Ephesians 1:7 and 2:8-9;
  Titus 3:4-7.
• We believe in the present ministry of the Holy Spirit, whose indwelling enables the Christian to live a godly life. John 3:5-8;
  Acts 1:8 and 4:31;
  Romans 8:9; 1 Corinthians 2:14;
  Galatians 5:16,17,18;
  Ephesians 6:12;
  Colossians 2:6-10.
• We believe in the resurrection of both the saved and the lost; the saved unto the resurrection of eternal life and the lost unto the…