Operations Services Supervisor; Branch Manager

Operations Services Supervisor (Branch Manager) Overview

Are you a people person? Be a First Citizens person. Join our branch team and make a difference.
As an Operations Services Supervisor at First Citizens Bank, you will be responsible for the operational management of one branch and for managing the team of service line associates. You will process teller transactions and other customer service requests, facilitate customer awareness and education of bank capabilities, tools and resources, and identify and refer sales opportunities to the appropriate bank partner.

This position supports the sales efforts of a branch team.

• Management Skills – Capable of managing and developing members on a team to ensure operational soundness
• Customer Service Skills – Demonstrates professionalism and empathy in customer interactions
• Adaptability – Able to learn and adapt quickly to new information and technology and relay changes to the team
• Teamwork – Builds strong working relationships with team members and cross‑functional partners
• Flexibility – Manages multiple demands and shifts priorities to support daily tasks
• Influence – Builds rapport with different personalities to drive positive results
• Agility – Processes information and resolves problems quickly
• Communication Skills – Interpersonal – Engages confidently with a variety of audiences

• Operational oversight for a branch location, ensuring compliance with all branch operations policy and procedures
• Research and resolve transaction/cash discrepancies
• Hire, supervise, and manage performance of service line associates
• Process transactions accurately and efficiently
• Facilitate customer awareness and education of bank services, including digital banking capabilities
• Introduce customers to other branch team members or bank partners who can provide solutions for their financial needs

Education requirements:

Bachelor's Degree and 1 year of experience in financial services, customer service, bank operations, or branch operations management OR High School Diploma or GED and 5 years of experience in the same fields.

Preferred Experience:

Management or supervisory experience within banking.

Key

Skills:

Financial literacy, knowledge of retail banking products and services, and operations management.

Benefits are an integral part of total rewards. First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at

• Seniority level:
  Not Applicable
• Employment type:
  
  Full‑time
• Job function:
  Other
• Industries:
  Banking and Financial Services