Sr. Operations Manager - Brand

Job Description

Location:

Boone, NC, United States. Job . Date Posted:
Dec 23, 2025.

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Samaritan's Purse is seeking a detail-oriented Sr. Gear Store Operations Manager to join our team. In this role, you will collaborate closely with the Quality & Assurance Project Senior Manager to ensure ministry-imprinted marketing products meet high quality, quantity, and stewardship standards. You will manage inventory and presentation of these items to support and represent Samaritan's Purses mission effectively. Additionally, you will coordinate the setup of event Gear Stores and provide support for our online retail platform.

A Day in the Life of an Sr. Gear Store Operations Manager:

At Samaritan's Purse, the Gospel really is the center of all we do!

We start each day with a time of devotions and spend time praying for each other, our staff, and volunteers who serve around the globe.

In the role of Sr. Gear Store Operations Manager, you will have the opportunity to:

• Maintain your personal relationship with Jesus Christ and be an effective witness for Him.
• Supervise, mentor, and support the Operations Assistant Manager, Apparel and Imprint Marketing Inventory Assistant Manager, and Gear Store Coordinators, ensuring alignment with ministry standards for quality, accuracy, and excellence.
• Provide leadership across multiple locations and events, fostering collaboration, accountability, and continuous improvement.
• Oversee departmental scheduling, staffing, and workflow planning to ensure operational readiness and responsive execution.
• Serve as the primary liaison between the Inventory Department and Gear Store operations, ensuring accuracy in product availability, item setup, and shipping requirements.
• Lead initiatives to resolve inventory discrepancies, streamline processes, and improve communication across teams.
• Serve as the primary liaison between the Events Department and Gear Store operations, ensuring the planning and execution of merchandise logistics for events.
• Oversee the planning of staffing and travel for event Gear Stores.
• Provide strategic direction and operational flow for Gear Store setups at Samaritans Purse events.
• Guide the forecasting and analytics process to support informed decision-making regarding product replenishment, reprints, and retirements.
• Manage operational budgets for campus and event Gear Stores, ensuring fiscal responsibility and effective resource allocation.
• Bachelor's degree or equivalent and (5) years related experience and/or training; or equivalent combination of education and experience. Twelve credit hours of college-level Biblical studies are strongly preferred.
• Thorough knowledge of apparel merchandising
• Thorough knowledge of forecasting
• Strong analytical and data analysis skills
• Ability to problem solve
• Ability to work as part of a team
• Strong interpersonal skills
• Ability to organize data and merchandise

Job Location:
North Wilkesboro & Boone, NC

Type: Full-Time

Language Requirement: Fluency in English (required);

Travel Expectations: Travel Expectation:60-80 days/annually; required travel documents and vaccinations for entry into foreign countries will be necessary

• On-site Medical Clinic (staff and dependents)
• Flexible Spending Account (FSA)
• Long-term and Short-term disability insurance
• Paid Family Medical Leave
• Term Life Insurance
• 401(k) retirement savings plan
• 10 paid holidays
• 12 vacation/personal days

Samaritan's Purse Mission Statement:

Samaritan's Purse is a nondenominational evangelical Christian organization providing spiritual and physical aid to hurting people around the world. Since 1970, Samaritan's Purse has helped meet needs of people who are victims of war, poverty, natural disasters, disease, and famine with the purpose of sharing God's love through His Son, Jesus Christ. The organization serves the Church worldwide to promote the Gospel of the Lord Jesus Christ.

Samaritan's Purse Statement of Faith:

• We believe the Bible to be the inspired, the only infallible, authoritative Word of God.
  1 Thessalonians 2:13; 2 Timothy 3:15-17.
• We believe that there is one God, eternally existent in three persons:
  
  Father, Son, and Holy Spirit.
  
  Matthew 28:19;
  John 10:30;
  Ephesians 4:4-6.
• We believe in the deity of the Lord Jesus Christ, in His virgin birth, in His sinless life, in His miracles, in His vicarious and atoning death through His shed blood on the cross, in His bodily resurrection, in His ascension to the right hand of the Father, and in His personal return in power and glory.
  
  Matthew 1:23;
  John 1:1-4 and 1:29;
  Acts 1:11 and 2:22-24;
  Romans 8:34; 1 Corinthians 15:3-4; 2 Corinthians 5:21;
  Philippians 2:5-11;
  Hebrews 1:1-4 and 4:15.
• We believe that all men everywhere are lost and face the judgment of God, that Jesus Christ is the only way of salvation, and that for the salvation of lost and sinful man, repentance of sin and faith in Jesus Christ results in regeneration by the Holy Spirit.
  
  Luke 24:46-47;
  John 14:6;
  Acts 4:12;
  Romans 3:23; 2 Corinthians 5:10-11;
  Ephesians 1:7 and 2:8-9;
  Titus 3:4-7.
• We…