Triage RN - Primary Care

Appalachian Regional Medical Associates
· Baker Center for Primary Care

Clinical Nursing

Full-time , Days , 8:00 AM - 5:00 PM

Location:

Boone, North Carolina | Full-Time | Clinic-Based | Non-Exempt

As a Triage Registered Nurse (RN) at UNC Health Appalachian, you’ll play a vital role in helping patients access the right care at the right time. Through telephone and in-person clinical assessments, you’ll evaluate symptoms, provide evidence-based guidance, coordinate care, and serve as a trusted clinical resource for patients and healthcare providers.

This role combines strong assessment skills, critical thinking, and compassionate communication to support safe, timely, and patient-centered care. You’ll maintain hands-on clinical assessment skills while participating in ongoing education, quality improvement initiatives, and interdisciplinary collaboration.

Located in the heart of the Blue Ridge Mountains,
Boone, North Carolina offers year-round outdoor recreation, vibrant community life, and an exceptional quality of life.

Compensation:$34.00per hour, based on education, experience, certification, and internal equity.

Schedule:Monday - Friday 8:00 AM - 5:00 PM

Benefits: Comprehensive medical, dental, and vision coverage; retirement plan with employer match; paid time off; tuition reimbursement; wellness incentives; employee discounts; and additional employee support programs. Benefits begin the first of the month following 60 days of employment from new hire orientation.

Benefits Eligibility: Benefits begin the first of the month following 60 days of employment from new hire orientation.

Conduct telephone and in-person clinical assessments using established evidence-based protocols.

Evaluate patient symptoms and determine appropriate next steps in care.

Provide clinical guidance, education, and recommendations based on patient needs.

Escalate urgent or complex cases to providers when appropriate.

Facilitate timely access to care and appropriate patient follow-up.

Coordinate communication between patients, providers, and healthcare team members.

Support continuity of care through accurate assessment and documentation.

Educate patients regarding symptoms, treatment options, and recommended care plans.

Provide reassurance, support, and guidance while promoting patient engagement in care.

Respond to patient concerns with professionalism, empathy, and clinical expertise.

Maintain hands-on clinical assessment skills and nursing competencies.

Participate in ongoing training, quality improvement programs, and clinical education initiatives.

Practice in accordance with the North Carolina Nurse Practice Act and organizational policies.

Uphold the highest standards of ethical nursing practice and patient care.

Graduate of an accredited nursing program.

Clinical nursing experience, preferably in emergency medicine or primary care.

Minimum of two (2) years of nursing experience with demonstrated proficiency in triage and patient assessment.

Experience in an outpatient or clinic setting highly preferred.

Current and valid Registered Nurse (RN) license.

Basic Life Support (BLS) issued by the American Heart Association required at the time of hire.

Knowledge of the skills and abilities required to function effectively as a Telephone Triage Nurse.

Excellent assessment and critical‑thinking skills to accurately evaluate patient symptoms and conditions.

Ability to work independently and make sound clinical decisions in…