Store-in-Store Sales Specialist

Store-in-Store Sales Specialist

Regular Full-Time Associate II Boone - Skyline, Boone, NC, US

30+ days ago Requisition

Looking for a career where you will be appreciated, respected, and have a purpose?

Join the hometown team at Carolina West Wireless!

Pay range is $15-$21 with your first THREE months of commission guaranteed! Typical schedule is Monday-Friday, 8am-5pm with occasional evening or weekend events.

We are seeking people-oriented candidates to:

• Sales and Customer Service
  • Represent the Carolina West Wireless brand, within local partner location, by actively engaging with customers to drive sales.
  • Focus on delivering exceptional customer experiences to generate sales.
  • Serve as a brand ambassador, creating enthusiasm for our products and services, building relationships through community events (festivals, fairs, school and sports events, parades), and regularly conducting outreach via calls and texts.
  • Works with the Store Leadership to ensure attainment of all sales and revenue goals including: gross sales, accessory sales, rate plan take rates, features and all other add on products.
  • Build and maintain relationships with new and existing customers.
  • Offer support, information, and guidance while assessing customers’ wireless needs.
  • Research and recommend new opportunities for renewals, upgrades, accessories and service improvements.
  • Resolve product and service issues by identifying the primary causes and selecting the best overall customer-focused solutions.
  • Assist customers, handle customer escalations and promote a positive customer experience.
  • Maintain customer confidentiality and protect the company by keeping all customer accounts and company information private.
• Operations
  • Perform day-to-day store operations, including:
    • Opening and closing store tasks
    • Targeted sales achievement
    • Merchandising/promotional activities
    • Customer service and retention
    • Inventory management (receiving, transferring and shipping)
    • Cash handling, including daily cash reconciliations and bank deposits
  • Monitor adherence to customer fee schedules, processes, procedures and operations compliance pieces.
  • Maintain desired store appearance according to company standards.
• Additional Duties Responsibilities may include other duties and functions as assigned by management.

• High School Diploma or GED equivalent required, 2-year degree a plus
• 1 year required previous sales experience in a commission-based sales environment, preferably in wireless retail environment
• Ability to work independently with limited supervision
• Outside of the box thinker
• Excellent verbal and written communication skills
• Strong interpersonal skills
• Customer-focused attitude
• Excellent critical thinking and problem-solving skills
• Ability to work in a fast-paced retail store environment
• Ability to maintain confidentiality
• Computer skills (Excel, Word, Outlook and Internet)
• Flexibility to work events in the evenings and weekends
• Ability to meet physical requirements of bending, stooping, lifting, sitting, and standing. Ability to use computer/keyboard and general office equipment, and ability to lift and carry up to 25 pounds.