Bank Receptionist

Bank Receptionist Administration and Business Support - Ivy Gate Lodge Care Home

Contract:

Bank Salary: £12.48 Per Hour Shift Type:
Days Contracted hours: 0

Ivy Gate Lodge Care Home is a modern, purpose built 72 bed care home in Southport, Merseyside, delivering high quality residential, nursing, dementia and respite care within a warm, supportive and person centred environment.

As Receptionist, you’ll be the welcoming face of our care home, creating a positive environment for residents, visitors, and team members alike. Your excellent communication and interpersonal skills will be key to thriving in this role!

• £12.48 per hour
• Pension
• Onsite Parking
• Paid DBS
• Uniform Provided
• 5.6 Weeks Annual Leave (Based on a full-time contract)

• Face-to-Face Interactions: Greet and assist visitors and clients with a positive attitude, addressing their needs and queries as effectively as possible.
• Mail Management: Sort and distribute incoming mail efficiently, ensuring that all correspondence reaches the right hands.
• Secretarial Support: Provide essential secretarial support, including maintaining accurate records and updating resident information on a daily/weekly basis.
• Organizational Tasks: Handle general filing, record maintenance, and photocopying to keep our office operations smooth and organized.
• Policy Adherence: Work in alignment with company policies and contribute to creating a supportive and efficient work environment.
• Additional Duties: Perform any other reasonable duties as requested by the manager or proprietor to support the smooth running of the care home.

• Communication
  
  Skills:
  
  Exceptional communication and interpersonal skills to build positive relationships with residents, employees, and external professionals.
• Organizational Abilities: Strong organizational skills to manage multiple tasks efficiently and maintain accurate records.
• Friendly Demeanour: A welcoming attitude to create a positive experience for everyone who interacts with our care home.
• Team Player: Ability to work collaboratively with others and contribute to a supportive team environment.

• Dynamic Environment: Enjoy a role where each day offers variety and the chance to make a meaningful impact on people’s lives.
• Community Focus: Be a key part of a caring environment where your efforts help maintain high standards of service and hospitality.
• Supportive Atmosphere: Work in a positive and supportive setting where your contributions are valued and recognized.

About us: You’ll be joining a values-led care home that’s part of the Care Concern Group, a family-owned provider with over 130 care homes across the UK. We’re expanding rapidly and are committed to delivering high-quality care and support to our residents. If you’re ready to take on a rewarding role in a growing and supportive environment, we’d love to hear from you.

We believe in delivering care to the highest standard, and our five core values guide everything we do:

Trust | Respect | Passion | Kindness | Inclusivity

These values define who we are and underpin everything we do, from the smallest interaction to the most complex care. If you live by these principles, this is a place where you can belong and truly make a difference.

If you’re ready to bring your warmth and organizational skills to a role where you can truly make a difference, we’d love to hear from you! Apply now to join our team and become the friendly face of our care home.