Receptionist​/Administrator; Maternity Cover

At SWRAC We Support Individuals To Thrive Through Real-life And Relevant Education Programmes. Our Intention Is To Provide Everyone With The Skills, Knowledge And Experience To:

• Be independent and resilient
• Grow into education, employment or meaningful activity
• Live healthily and sustainable
• Develop and maintain healthy relationships
• Grow socially and contribute positively to communities and local economies
• Be safe

Location:
Bootle, Liverpool

We have an exciting opportunity for a Receptionist/Administrator (Maternity Cover up to one year) to join our friendly team in our Bootle Centre, Liverpool.

• Welcome learners, staff and on-site visitors, determine the nature of the business, and announce visitors to the appropriate team member or assist if appropriate
• Answer telephone calls, determine purpose of calls, and forward calls to the appropriate person
• Retrieve messages from voice mail and forward to the appropriate person
• Take messages for team members and email to them
• Answer questions about the organisation and provide callers with address, directions, etc
• Monitor visitor access and ensure signing in and out procedures are adhered to
• Receive, sort and route post
• Maintain orders – chase, receive and distribute supplies for the centre
• Petty cash
• Monitor registers to ensure being completed
• Assist tutors with booking students on to their courses
• Assist tutors with chasing students who do not attend courses / absences
• Perform other clerical duties such as filing, photocopying, and collating
• Manage a job book for all ad hoc tasks that are requested by the team
• Set up and clean down refreshment areas daily
• Ensure general tidiness of reception areas etc

• GCSEs (or equivalent) in English and Maths (Grade C/4 or above)
• Evidence of good IT literacy (e.g. Microsoft Office / Google Workspace)
• Willingness to undertake safeguarding and relevant compliance training

• Level 2 or 3 qualification in Business Administration or Customer Service
• First Aid qualification (or willingness to train)
• Safeguarding training
• Training in SEND awareness or autism awareness

• Experience working in a reception, front-of-house, or administrative role
• Experience handling telephone calls and email enquiries professionally
• Experience working with confidential information
• Experience providing customer service to a range of stakeholders

• Experience working in an educational setting
• Experience working with young people or adults with additional needs
• Experience managing visitor signing-in systems and safeguarding procedures

• Understanding of professional boundaries and confidentiality (GDPR awareness)
• Awareness of safeguarding principles and the importance of safeguarding in education
• Understanding of equality, diversity and inclusion

• Understanding of SEND (Special Educational Needs and Disabilities)
• Awareness of behaviour support approaches used in specialist settings

• Excellent verbal and written communication skills
• Warm, calm and welcoming manner
• Ability to communicate clearly with students who may have communication differences
• Strong organisational skills and attention to detail
• Ability to prioritise workload and work under pressure
• Competent in IT systems, email, databases and telephone systems
• Ability to manage difficult or sensitive situations professionally
• Ability to work independently and as part of a team

• Ability to use alternative communication methods (e.g. visual supports, Makaton – basic awareness)
• Ability to support with basic administrative tasks across departments

• Patient, empathetic and approachable
• Professional and reliable
• Resilient and emotionally intelligent
• Discreet and trustworthy
• Flexible and adaptable
• Positive and solution-focused attitude

• Genuine interest in supporting learners with additional needs
• Commitment to inclusive practice

• Commitment to safeguarding and promoting the welfare of students
• Willingness to undergo an enhanced DBS check
• Commitment to safeguarding training and compliance procedures

• Additi…