Medical Receptionist​/Scanning administrator

Medical Receptionist / Scanning Administrator

Beacon Primary Care is a community practice serving approximately 17,000 patients across West Lancashire. We are seeking a dedicated and enthusiastic medical receptionist to join our busy and supportive team.

In this role you will be the first point of contact for patients and will provide a professional, friendly, and efficient service at all times, ensuring the smooth day‑to‑day running of the practice.

Hours:

30 hours over 5 days per week.

Reports to:

Practice Manager.

• Open and secure the practice premises in accordance with established protocols.
• Manage and maintain the appointments system efficiently.
• Process patient requests for appointments, home visits, and telephone consultations.
• Signpost patients and callers to the appropriate healthcare professional or service.
• Handle, scan, and prioritize incoming and outgoing mail.
• Take accurate messages and ensure timely communication with relevant staff.
• Enter, update, and maintain patient records in line with practice procedures.
• Respond to enquiries from patients, colleagues, and external healthcare providers.
• Support the clinical team by preparing and clearing consulting rooms when required.
• Provide general administrative and clerical support to the wider team.

• GCSE level education or equivalent working experience.
• Experience in personal, telephone, or customer‑service environments.
• Good standard of English grammar and spelling.
• Accurate and thorough work, including filing.
• Computer skills with good keyboard speed.
• Friendly, approachable manner with good people skills.
• Clear and effective communication, written and verbal.
• Strong administrative and organisational skills with ability to prioritise work.
• Adaptable, flexible, and capable of working calmly under pressure.
• Ability to handle occasional exposure to challenging behaviour or emotional events.
• Respect for confidentiality and sensitive personal information.
• Positive team member, able to influence others constructively.
• Good attendance.
• Commitment to supporting a diverse population.
• Experience in a healthcare setting and clerical work is preferred.

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and a Disclosure and Barring Service check will be required.