Operational Support Officer

Our purpose is to make skills, education and employment accessible to every person, so they can create their own world of unbounded possibilities.

The BUSY Schools form part of The BUSY Group
, a not-for-profit organisation committed to empowering people through education, training, employment and community programs. Our schools provide alternative education pathways that support young people who may not thrive in traditional schooling environments. Every day, our teams make a meaningful difference by helping students reconnect with education and achieve positive outcomes for their futures.

We are seeking an energetic, highly organised, and proactive Operational Support Officer to support our Executive Principal, School Leadership Teams, and campuses across the network as The BUSY Schools expand into the southeastern states. This is a diverse and rewarding role where no two days are the same. From executive support and project coordination to recruitment, administration, training, communications, and marketing support, you'll play a critical role in keeping our schools operating at their best.

About the Role

Reporting to the Executive Principal, the Operational Support Officer provides critical operational and executive support across The BUSY Schools network. This role works closely with school leaders and campus teams to ensure seamless operations, effective communication, successful project delivery, and high-quality administrative support. The role involves:

• Provide proactive support to the Executive Principal and School Leadership Teams.
• Coordinate meetings, prepare correspondence, organise resources, and manage schedules and calendars.
• Assist with administrative and project-related activities across the network.

Project Coordination

• Coordinate and monitor key projects and initiatives.
• Track actions, deadlines, and outcomes to ensure successful delivery.
• Support planning processes and continuous improvement initiatives.

Administration & Communication

• Manage incoming phone enquiries and administration email inboxes.
• Ensure enquiries are responded to promptly and professionally.
• Act as a key liaison between campuses and various BUSY Group departments.

Campus Support

• Provide training and ongoing support to Campus Administration Officers.
• Develop procedures, guides, and training resources to promote consistency and best practice.
• Provide on-site support across campuses when required.

Stakeholder Engagement

• Build productive relationships with internal and external stakeholders.
• Partner closely with HR, IT, Marketing, Business Support, and other BUSY Group teams.

Marketing & Systems Support

• Assist with marketing campaigns, events, promotional materials, and website updates.
• Maintain and manage SharePoint and online document management systems.
• Ensure resources are organised, accessible, and appropriately governed.

Why Join The BUSY Schools?

At The BUSY Schools, you'll be part of a passionate team dedicated to making a real difference in the lives of young people.

Benefits include:

• Opportunity to work with a values-driven organisation that changes lives every day
• 4additionalpaid annual leave days – 1 My BUSY Day and 3 days at Christmas
• Clear pathways for internal advancement
• Dedicated training budget for personal and professional growth
• BUSY Benefits program-Paid parental Leave, retaildiscounts access to Fitness Passport
• Community Giving day
• Enjoy work that genuinelyimpactslives

About You

You are a highly organised professional who enjoys juggling multiple priorities while maintaining exceptional attention to detail. You are confident working with senior leaders, naturally collaborative, and passionate about delivering outstanding support.

To be successful, you will have:

• Minimum…