Medical Records Specialist

Salary: £24,479

Locations:
Either based in Liverpool or Southport, with an expectation to attend the alternative office 1 day in 5 weeks.(Initially Office based
- Hybrid once Induction is passed)

35 hours a week, Monday to Friday 9:00am to 5:00pm

Medical Law Services part of Fletchers Group have a fantastic opportunity to join our growing Team. As a team member within the Medical Records Team, you will provide support to the legal teams within Fletchers Group, requesting medical records, processing incoming medical records bundles, and instructing cases for pagination. You will be a point of contact for the legal teams and the various Trusts/GP surgeries from whom records are requested.

Salary: £24,479

Locations:
Either based in Liverpool or Southport, with an expectation to attend the alternative office 1 day in 5 weeks.(Initially Office based
- Hybrid once Induction is passed)

35 hours a week, Monday to Friday 9:00am to 5:00pm

Medical Law Services part of Fletchers Group have a fantastic opportunity to join our growing Team. As a team member within the Medical Records Team, you will provide support to the legal teams within Fletchers Group, requesting medical records, processing incoming medical records bundles, and instructing cases for pagination. You will be a point of contact for the legal teams and the various Trusts/GP surgeries from whom records are requested.

• 35 hours working week
• Bonus scheme (subject to targets being met)
• 35 days holiday a year including bank holidays and Christmas Closure, you also have an option to purchase up to 3 extra days’ holiday per year, until you reach the maximum long service awards which are awarded after your 5th, 7th, and 9th full year of employment
• Pension scheme with tax-efficient salary sacrifice option
• Life Assurance Policy
• Medicash policy to cover some dental, optical and other medical expenses
• Company sick pay
• Enhanced Maternity, Paternity and IVF schemes
• Flexible, agile working environment with a positive work-life balance
• Varied calendar of funded company social events (check out Fletchers Group on Linked In)

• Request medical records from medical suppliers in line with subject access requests.
• Complete file reviews to establish the current status of cases and take appropriate action.
• Review medical records to ensure completeness and compliance with GDPR requirements.
• Update the Case Management System with all completed work and accurately record time.
• Chase and liaise with medical suppliers to drive timely receipt of records and progress cases.
• Action emails from solicitors and medical suppliers promptly and professionally.
• Download medical records from emails and CDs and process them according to documented procedures.
• Ensure all records are uploaded and stored securely in line with data handling policies.
• Maintain accurate logs of requests, follow-ups, and completed actions.
• Escalate issues or delays to relevant stakeholders when necessary.
• Adhere to all Service Level Agreements (SLAs) and departmental performance standards.
• Collaborate with internal teams to resolve queries and ensure smooth workflow.
• Identify and report any discrepancies or missing information in records.

The above list is not exhaustive of any other tasks, which may be required.

• Excellent attention to detail and accuracy when handling sensitive data.
• Strong understanding of GDPR and data protection principles.
• Ability to manage multiple tasks and prioritize effectively to meet deadlines.
• Proficient in using case management systems and relevant software tools.
• Good communication skills for liaising with medical suppliers and internal teams.
• Highly organized and proactive in driving progress on cases.
• Ability to work…