B&Q Customer Advisor Apprenticeship

As part of a great team, you'll be valued for who you are.

We're committed to making B&Q more diverse and representative of the communities we serve, where everyone can feel they belong and have equal opportunities.

Daily roles and responsibilities will include;

• Actively approach your customers, engaging with them naturally
• Understand customer needs and provide appropriate solutions
• Work with colleagues across the store to help and support them
• Turn negative customer situations into positive outcomes
• Encourage customer feedback, share it with managers and use it to improve service
• Utilise all available tools and systems to maximise sales
• Have a full understanding of the processes relevant to your role and store
• Take personal responsibility for operating in a safe and legally compliant way
• Adhere to all policies & procedures relevant to your role
• You may be required to undertake other duties from time to time as we may reasonably require
• We also recognise that wellness means different things to different people, and we want to help colleagues be at their best and feel well by offering a great range of benefits;
• UK Notional hourly rate £12.71
• Share Save options - 6.6 weeks holiday
• Employee Assistant Programme
• Colleague wellbeing benefits
• As a Customer Advisor, you will be working towards the Level 2 Customer Service Practitioner Level 2, alongside your daily roles and responsiblities.