Funeral Arranger

Job Description

Pay: £13.47 per hour plus benefits

Part‑time, 18.75 hours per week:
Monday‑Tuesday 9am‑5pm and Wednesday 9am‑12pm OR Wednesday 1pm‑5pm and Thursday‑Friday 9am‑5pm.

Location:

Formby, L37 4ED

• Build and maintain positive relationships with clients and the community.
• Support clients in person and over the phone, arranging family visits and answering questions.
• Ensure the funeral home is clean, safe, and welcoming, maintaining a professional environment and reporting issues.
• Work with digital systems and devices (computers, tablets, smartphones) to manage client documentation, funeral arrangements and invoicing.
• Refer regulated work such as selling and informing clients about funeral plans to Funeral Plan Arrangers.
• Assist in manual handling of coffins and aid in preparing the deceased (pre‑viewing preparation, moving the deceased, general duties).
• Update client management applications with accurate, timely information.

• Good communication skills, both written and verbal.
• Ability to work confidently with numbers and basic calculations such as cash handling, discounts, data entry, invoicing.
• Attention to detail and accuracy, ensuring regulatory policies and processes are followed.
• Good IT skills, able to use a range of technology devices and systems (computers, tablets, smartphones, printers) and learn new applications.
• Passion for delivering great service and building relationships.
• High levels of empathy, discretion and care.
• Ability to carry out the physical elements of the role, such as moving coffins in preparation for family viewings (training and equipment will be provided).

• 30% off Co‑op branded products and 10% off other brands in our food stores year‑round, plus discounts on other Co‑op products and services.
• 23 days holidays (pro‑rata, rising with service).
• Pension with up to 10% employer contributions.
• Access to our Employee Assistance Programme (confidential advice and support 24 hours a day).
• Access to virtual GP and free eye tests.
• Endless career development opportunities including apprenticeships.
• Friendly, supportive team and the knowledge that you make a huge difference to your community.
• Access to Stream – a money‑management app that gives you access to a percentage of your pay as you earn it.

We welcome applications from everyone and are committed to creating a workplace where colleagues can feel like they belong, supported by our inclusive policies.

We’re proud to be part of the Disability Confident scheme and offer interviews to disabled candidates who meet the minimum criteria for a job. If you need any adjustments during the recruitment process, we’ll support you.

We reserve the right to remove a vacancy before the scheduled closing date.