Veterinary Receptionist

If you have strong receptionist and social media experience, we have the perfect opportunity for you at Aintree Vets4

Pets as a Veterinary Receptionist!

We are based on the Racecourse Retail Park inside the Pets at Home store, at the heart of the local community. Our practice provides excellent facilities giving you access to all the equipment and space you need to care for your patients. We are in a great location with ample parking and great access to local amenities, providing a great variation for those important lunch breaks!

This role blends front of house reception duties with responsibility for managing and growing our social media presence. You will be the friendly face clients see in practice and the voice they connect with online. From welcoming clients and managing bookings to creating engaging social media content and promoting the practice online, you’ll play a key role in both client experience and community engagement.

We’re looking for someone with previous receptionist and social media experience, who is confident, organised, compassionate, and comfortable in a busy environment. You’ll bring energy, positivity, and creativity to the role, along with a genuine love for animals and people. As a busy and expanding practice, we’re looking for someone who thrives in a pressure, customer-facing environment.

Your focus is to provide an exceptional service to our clients and the best care possible to their pets - providing a link between clients and the clinical team. Your ability to build strong relationships with our clients, their pets and the practice team will be critical to your success.

Your great client service during a client’s visit will make sure that their absolute satisfaction is given, and that the client leaves knowing that they have received exceptional service and look forward to their next visit.

• You are the friendly and welcoming face for the client and their pets when they arrive at the practice.
• You will be able to manage our social media platforms, creating and posting engaging social media content
• You are able to provide guidance by keeping yourself fully up-to-speed with the practice services and any additional services available.
• You are calm, attentive and always focus on the clients’ needs.
• You will bring enthusiasm and drive to your role. Your passion for service is matched with your love of pets.
• You can adapt to everything that is thrown at you, from comforting a client who has had some bad news about their pet or sharing in the joy of a new puppy’s first visit to the vet.
• Your personality is infectious and along with your fellow colleagues, you create a welcoming and friendly atmosphere in the practice.

In short, you like to be busy, enjoy helping people and their pets and always endeavour to make a difference.

In return, we offer such benefits as 20% discount at the Vet Group, Pets at Home and the Groom Room, access to discounts and cashbacks, in-house career development opportunities, pension and holiday allowance. The salary for this position is national minimum wage.

We want our colleagues to be as diverse as our clients. Our teams are inclusive and celebrate difference so if you meet our role requirements, we’d love to hear from you.

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We take our inspiration from pets in embracing people from all walks of life, and we value, respect and celebrate difference. We encourage our people to be their best selves so that we can create a better world for Pets, our Planet, and People. Our ambition is to reflect the diversity of the communities we operate in, and we are intentional in addressing and removing barriers to create opportunities for the exceptional talent and potential in our communities.

Even if your skills and experience don’t perfectly align, if you think you can make a unique contribution through your values and behaviours, we want to hear from you!