Credit Controller

Credit Controller Responsibilities

• Providing invoices, credit notes and statements to customers.
• Follow the company collection procedure to minimise bad debt.
• Monitor customer credit limits, customer spend and obtain credit reports when required.
• Liaising with internal and external customers to resolve customer queries.
• Agree & monitor customer payment plans.
• Generate aged debt reports and make contact calls/emails to gain payment of the overdue.
• Take customer card payments.
• Follow company procedures for business closures, liquidation/administration/legal transfers.
• Credit check and process new account forms.
• Covering colleagues workload for annual leave.
• Chasing remittances.
• Monitoring various inboxes.
• Processing direct debit forms.
• Reconcile customer accounts.
• Use multiple in house computer systems along with Microsoft Office and Teams.
• Hybrid working when probation is passed (3 days office, 2 days home).

• Be able to provide examples of a commitment to service excellence.
• Work well on your own and as part of a team.
• Excellent communication skills.
• Demonstrate the ability to work under pressure and to deadlines.
• Time management skills.
• Excellent problem solving skills.
• Good attention to detail.
• Experience of using Microsoft Excel to an intermediate level.
• Previous experience is preferred but not essential.

• 25 days holiday (plus bank holidays) as a minimum and the opportunity to buy more.
• A pension – contribute 4% and we’ll match you (after year 1, we’ll match your contributions up to 6%).
• Life cover that you can increase.
• Access to confidential support and counselling, when you need it.
• A health plan that gives you money back on everyday medical costs for all the family, as well as access to a digital GP.

• Exclusive range of high street discounts including cinema, tech, travel, fashion, food and drink.
• Get paid as you earn – access to up to 20% of your pay before payday.
• Opportunity to buy dental cover and critical illness cover.