Financial Aid Counselor

Below you will find the details for the selection made, including any supplementary documentation, and questions you should review before applying.

It is the applicant's responsibility to ensure all required documents are submitted. Incomplete submissions and/or exclusions of required documents may cause an applicant to be ineligible for consideration. You may direct questions to jobs or via phone at .

In support of Isothermal Community College, the Financial Aid Counselor will assist students with financial aid processes and provide administrative duties, using advanced technical, interpersonal, and priority management competencies.

• Facilitate the promotion of scholarship opportunities including the Powers Promise Scholarship and additional financial aid programs, including communications with applicants, students, area school personnel, community partners, and the general public.
• Explain application procedures, eligibility requirements, and disbursement procedures to students, prospective students, and families.
• Evaluate incoming records and request necessary documentation to complete student files.
• Assist students and parents/guardians with completing various forms.
• Serve as a backup to counsel students and parents/guardians with unusual circumstances and provide guidance about documentation needed for financial aid recalculation.
• Summarize Satisfactory Academic Progress Appeals for the Financial Aid department, prepare results for the Appeals Committee, and review final approvals with the Director of Financial Aid.
• Process all Powers awards for funding transmittal processes and deregistration lists for financial aid.
• Spot-check verifications for financial aid students and assist with Eagle internal audits for the Business Office and State Auditor.
• Manage grant programs and all institutional scholarships through Award Spring, including counseling students through the application process and scheduling scholarship committee meetings, as designated by the Director of Financial Aid.

• Work with the Director of Financial Aid to develop and carry out all administrative processes and procedures for scholarship programs, including Powers Promise, by developing and refining procedures and updating manuals.
• Assist with the annual setup of the financial aid system within Colleague.
• Support and carry out administrative processes for financial aid programs.
• Create and maintain applicable applications and ensure the availability of required financial aid forms and information.
• Maintain and update relevant data and reports for scholarship programs and applicable grants as designated by the Director of Financial Aid.
• Respond to incoming digital communications, physical correspondence, and telephone calls.
• Assist the Director of Financial Aid with the overall evaluation of the program administration.
• Ensure all scholarship disbursements are correctly entered into Colleague.
• Collaborate with interdepartmental team members to ensure file accuracy and resolve any disbursement and reconciliation errors.
• Serve as backup support for the Import to Packager process, NC REACH , Education Training Vouchers ( ETV ) (Foster Care to Success through NC Reach portal), and FELS (Forgivable Education Loans on College Foundation of NC portal ( CFNC ).
• Serve as a team member to support…