School ICT Engineer

Title:Schools ICT Engineer

Location:Sefton, United Kingdom

Division:Education Teams of IT Engineers

Are you ready to drive digital transformation and innovation within a dynamic organisation focused on delivering exceptional public services?

Do you have a passion for helping clients harness the power of technology to solve complex challenges and improve experiences?

Do you want to have the opportunity to deliver high availability services to support a wide range of users within the schools?

If so, we would love to hear from you!

ABOUT US

Agilisys is at the forefront of digital transformation and innovation in the public services sector. With over two decades of experience, we have established ourselves as a trusted partner for governments, local authorities, and organisations nationwide. Our mission is to empower our clients to deliver exceptional public services by harnessing the full potential of technology and data.

OUR VALUES

Partnership:we become one team and family with organisations, helping them to navigate change and stay agile.

Integrity:our people really care, going beyond the brief to make change happen for organisations and citizens.

Innovation:we bring together the right technologies and services to design solutions that work.

Passion:we are passionate about - and dedicated to - public services and improving people’s lives.

THE ROLE

Key responsibilities

The Schools ICT Engineer is a vital role within Agilisys and this role will deliver high availability services to support a wide range of users within the schools.

Specific duties

Depending on the project, you will need to be comfortable doing the following:

• Dealing with enquiries from customers face to face and via telephone, email and online.
• Ensuring that incidents are logged and recorded and then dealt with in a timely manner.
• Deliver quality customer service at all times.
• Work on and resolve incidents and requests raised for schools.
• Onsite and remote support.
• Build and deploy end-user devices to students and staff.
• Installing applications onto user devices.
• Addressing requests for assistance with printers and other equipment.
• Undertaking essential administrative tasks such as asset management and technical documentation.
• Technical support of dedicated MIS software used in schools.
• Daily monitoring of Backup progress and resolution of associated problems.
• Help and guide with cyber security in line with Department for Education standards and guidelines.

Opportunity

This role is an excellent platform for experienced professionals to take their career to the next level and an opportunity unlikely to be found anywhere else.

The role will include regular engagements with client staff, students and visitors to the school and colleagues with different skill levels; thus excellent interpersonal skills are absolutely essential. The teams ensure that challenging KPIs and SLAs are achieved by delivering fast and effective results.

ABOUT YOU

The ideal candidate will have a track-record in delivering results while embracing change and uncertainty. Excellent stakeholder management experience is essential to being successful in this role.

The Ideal Candidate

• Knowledge of Microsoft products, Windows 10 and 11 (and Server operating systems).
• Microsoft SQL  Server (desirable, not essential).
• SIMS and FMS school MIS software (desirable, not essential).
• Remote access technologies.
• Knowledge of mixed Apple, Google and Microsoft infrastructure.
• A proven track record of delivering work to deadlines.
• Hardware and software support – PCs, printers, projectors.
• Microsoft 365.
• Backup solutions such as Redstor, Veeam and Backup Exec.
• Ability to accurately analyse and assess problems.
• Ability to prioritise tasks and manage own time effectively.
• Ability to work to deadlines.
• Some experience of ICT in education (desirable, not essential).
• Some experience of working in a customer service environment.
• Supporting clients face to face and remotely with IT usage.
• Knowledge of desktop and portable IT equipment, software and hardware.
• Understanding of multi-functional printers, and their integration into an operational environment.
• Ability to build and test user devices in a range of operating system…