Childrens Centre Deputy Manager

ROLE :
Children's Contact Centre Deputy Manager LOCATION :
Sefton RESPONSIBLE TO :
Contact Centre Manager Manager Salary : £27,982.50 Working hours : 39.5 hours per week Working days :
Tues-Fri 10:00am-18:00m - Saturday 09:00m-17:00pm This is initially a temporary position for 6 months, with the potential to become permanent subject to business needs and performance. Please note we will only accept candidates with the following qualifications: NVQ Level 3 Heath and Social Care Social Work Early Years Care and Education BTEC Level 3 Heath and Social Care Children and young Peoples Workforce Apprenticeship Level 3 Childrens Care, Learning and Development CACHE Level 3 Children and Young Peoples workforce Specialist support for Teaching and Learning in schools Teaching Assisant Pearson Edexcel Level 3 Heath and Social care Degrees (BA, MSC) Chilhood and Youth Studies Social Work Social Care Social Studies Social Work and Welfare Studies Family Wellbeing Psychology Counselling Social Care and Criminology Social Welfare and Community Education Early Years Education Education and Professional Studies Working with Children and Families PGE Main Objectives:
The Deputy Manager supports the Centre Manager in the day-to-day management of the Family Time and Family Support services offered by the organisation, ensuring the safe, child-focused delivery of services. A key part of the role is the coordination and set-up of referrals, including meeting with parents, social workers and any other professionals involved to establish clear expectations, assess risk, and agree service arrangements.

The Deputy Manager also plays a central role in reviewing cases where concerns arise, holding review meetings with parents and professionals as required, and ensuring appropriate safeguarding actions are taken. The role combines operational oversight, safeguarding support, staff supervision, and quality assurance, and provides cover for the Centre Manager when required.

Key Responsibilities:

General Proactively take ownership in developing own knowledge to understand the context of the work of the company and associated risks, challenges and priorities Maintain at all times strict confidentiality of information relating to any sensitive information Communicate information effectively using the correct channels;
Ensure familiarisation and adherence with Swan Familys policies and procedures at all times Meet obligations in respect of Health and Safety, primarily not putting self and others at risk of harm Carry out responsibilities effectively, accurately, promptly and in a well-organised way Observe and work to the Swan Familys Core Values Dispose of confidential paperwork appropriately using secure methods To uphold Swan Family's core values, including treat all with respect.

Swan Family operate as an anti-bullying organisation. Any abuse of this policy will be dealt with by disciplinary action, up to and including dismissal. Principal Duties To assist the manager in the general running of the centre and to undertake his/her responsibilities as may be designated in their absence, including attending the Centre Managers meeting at Head Office To manage the daily workload of the Supervised Contact Workers, matching workers to contacts and ensure all work is covered.

To maintain and develop relationships with Local Authorities, social workers, solicitors and other professionals and service users whilst ensuring contact demands are met. To ensure the centre is a safe environment to work in and visit. Ensuring timely flow of information between Swan Family, its clients and workers. To conduct Safeguarding (Warner) interviews with candidates where required. To check the content of reports submitted by Supervised Contact Worker, addressing any issues identified by these reports to the relevant channels.

Liaising with service staff to improve the quality of reports where required. To coordinate planning and review meetings and booking with our clients and service users, ensuring information is shared to the appropriate people, and take payments if required. To work with Swan Family departments to share information for the…