Receptionist - Park Road

Location: 5 Park Road, Kirkcaldy, Fife, KY1 3EL

Are you friendly, organised and passionate about providing excellent customer service? Do you enjoy working with people and being part of a busy, supportive team?

Are you a previous dental nurse looking for a change in role? Are you a current dental receptionist looking to join a friendly team.

Park Road Dental Practice is looking for a friendly, professional and enthusiastic Dental Receptionist to join our team in Kirkcaldy.

As the first point of contact for our patients, you will play a vital role in creating a welcoming environment and ensuring every patient receives a positive experience from the moment they walk through our doors.

Your responsibilities will include:

• Welcoming patients and providing a warm, professional reception experience.
• Answering telephone calls, managing enquiries and responding to patient queries.
• Booking, confirming and amending appointments to ensure efficient diary management.
• Managing patient records and maintaining accurate information on our practice management system.
• Supporting the clinical team and Practice Manager with the smooth day-to-day running of the practice.
• Handling patient payments and administrative tasks.
• Contacting patients regarding appointments, treatment plans and follow-ups.
• Maintaining patient confidentiality and following practice policies and procedures.
• Helping to ensure the reception area is organised, professional and always welcoming.

The ideal candidate will be:

• Friendly, approachable and confident when communicating with patients.
• Experience working within a dental reception or working with a dental nurse.
• Organised, reliable and able to manage multiple priorities in a busy environment.
• Professional, with excellent telephone manner and customer service skills.
• Comfortable using computers and learning new systems.
• A strong team player who can also work independently.
• Caring and understanding, with a genuine commitment to excellent patient care.

Previous dental reception or healthcare experience would be an advantage, but we would also welcome applications from candidates with strong customer service and administrative experience who are keen to learn.

• The opportunity to join a friendly and supportive dental team.
• A varied role where you can develop your skills and experience.
• The opportunity to make a real difference to our patients’ experience.
• Training and ongoing support to help you succeed in the role.