IT Infrastructure Analyst

IT Infrastructure Analyst

Department: Support Office

Employment Type: Permanent - Full Time

Location: Borehamwood

Compensation: £40,000 - £45,000 / year

Job Purpose – Optimising, improving our systems and infrastructure through maintenance and support. The role supports the IT team in delivering excellent 2nd/3rd line support to over 600 users across 170 stores and Head Offices in the UK and Europe.

Systems maintenance – Helps implement and maintain all software/hardware deployed in order that all systems run smoothly and efficiently.

Aspects of our IT infrastructure include:

• Multiple Servers across multiple locations
• Nutanix VM cluster of Microsoft Servers
• Veeam Backup Infrastructure
• Hybrid Entra
• Hybrid O365 Microsoft Exchange with Mimecast
• Cisco & Meraki networking
• MPLS network
• Microsoft Remote Desktop Service Applications
• SCCM
• Centralised Patch Management across desktops and servers

Helpdesk support – Provides escalated 2nd/3rd line support for problems arising from the use of the IT infrastructure which can’t be resolved by our Business Support Team.

Policies and procedures – Contributes to group policies by providing guidance in relation to IT infrastructure ensuring that compliance is achieved.

Project work - Co-design, Implementation and assistance in I.T. Projects

Personal Attributes

• Have a natural aptitude for technology, solving problems and finding solutions
• Able to take on systems and technologies in which they have no training
• Credible and confident when talking about technology
• Excellent communication skills, both spoken and written
• Professional/presentable, personable and approachable
• Able to commute to Borehamwood within one hour
• Flexible with working hours, able to work evenings, weekends and bank holidays when required
• Available to travel abroad if required
• Windows 11 installation, deployment, administration and 2nd/3rd line support
• Windows 2025/2022/2019/2016 server administration and 2nd/3rd line support
• Virtual machine management
• Router & Firewall configuration and administration
• Networking TCP/IP troubleshooting
• DHCP/DNS troubleshooting
• Active directory & Group Policy administration
• Hybrid Entra
• Hybrid Exchange/Office 365 administration and 2nd/3rd line support
• Installation and configuration of Servers, PCs, laptops, printers and peripherals
• General hardware and software troubleshooting
• Experience of 1st and 2nd line customer facing technical support
• Worked in and understand a retail, wholesale or distributed company

Beneficial Skill-set

• Azure/O365 Policy Management
• Microsoft SharePoint administration
• Microsoft SQL administration
• Sophos Central administration
• Mimecast Administration
• Veeam Backup Administration
• SCCM Imaging and Application packaging
• Fluent in French/Spanish/Dutch/German/Italian

Suitable candidates must have 3rd line support experience in a Microsoft/Cisco based infrastructure and experience of customer facing technical support.

Passion for your job, reliability, commitment, flexibility and eagerness to learn new technologies are a must.