Incident Reporting Administrator

Are you passionate about patient safety, governance and using data to drive meaningful improvements in healthcare? Join Elysium Healthcare as an Incident Reporting Administrator and play a key role in supporting and improving our incident management and patient safety reporting systems.

In this rewarding role, you will be responsible for supporting the development, maintenance and continuous improvement of Elysium's Incident Management System (IMS), ensuring it enables the safe, effective and compliant management of patient safety events. Working closely with clinical teams, governance leads, IT colleagues and external stakeholders, you will help ensure the system aligns with operational requirements and national healthcare frameworks, including PSIRF, LFPSE and MHSDS.

You will act as a vital link between technology and clinical practice, translating clinical, operational and regulatory requirements into clear and actionable system improvements. By engaging with users across the organisation, you will identify opportunities to enhance system performance, improve user experience and support the ongoing development of incident reporting processes.

A key aspect of the role involves monitoring system usage, reviewing performance data and analysing feedback to identify trends and areas for improvement. You will develop and maintain reporting dashboards, produce meaningful insights and support the creation of KPIs that help track incident trends, reporting quality, system effectiveness and user engagement.

• Maintain a prioritised backlog/enhancement requests, ensuring features align with business goals and regulatory obligations.

• Collaborate with clinical and operational leaders to ensure the IMS supports real‑world patient safety processes.
• Ensure usability for frontline staff and integration with investigation workflows such as RCA, After Action Reviews, and Learning from Deaths.

• Ensure the system meets NHS requirements, including compliance with the Patient Safety Incident Response Framework (PSIRF).
• Lead the implementation and maintenance of integration with LFPSE (Learn from Patient Safety Events) platform, including automated data submission and classification standards.

• Work with IT and development teams to ensure secure, scalable architecture.
• Oversee integrations with Electronic Health Record (EHR) systems, reporting tools, and identity management (e.g., Active Directory).
• Work within an ITIL framework by aligning product value delivery with IT service management processes, ensuring service stability, compliance and quality are maintained.
• Embed security by design principles within all application lifecycle activities, ensuring alignment with organisational cyber security standards and regulatory compliance requirements, and actively partnering with Information Security to manage risk effectively.
• Add to this re IT lifecycle management activities.

• Act as a point of contact on a day‑to‑day perspective, overseeing tickets raised, vendor performance against agreed targets and SLAs.
• Support service delivery review meetings.
• Understand and educate vendor proposed releases/developments and ensure third parties work with EHC change enablement policy.
• Stakeholder Engagement & Business Change Management
• Act as the voice of users across clinical, IT, and compliance teams.
• Lead workshops, user testing, and support training team to support successful adoption.
• Manage stakeholder expectations and ensure alignment with digital strategies.

• Working knowledge of product improvements, including backlog/enhancement management, roadmap development and the ability to prioritise
• Working knowledge of patient safety processes (e.g., PSIRF, Duty of Candour, incident investigation)
• Understanding of LFPSE requirements and NHS data standards
• Familiarity with EHR systems (e.g. Carenotes, Epic), API integration, system security, data governance and ITIL framework
• Ability to use BI tools (e.g., Power BI, Tableau, Qlik) for incident trends, RCA tracking, and…