1st Line Support Engineer - Hybrid working

Our client, a fast-growing, technically driven Managed Service Provider (MSP) is looking for a 1st Line Support Engineer to join their expanding team. This is an exciting opportunity to join a company who invest heavily in their technical team and will enable you gain exposure to a wide range of technologies while developing your skills within a collaborative, forward-thinking environment.

This role is based at our clients offices easily accessible to the North London / Hertfordshire areas.

As a 1st Line Support Engineer, youll be the first point of contact for technical issues across a diverse client base. Youll work closely with the 2nd and 3rd line teams, ensuring smooth resolution of incidents and providing excellent customer service at all times.

Role responsibilities

Handling incoming support tickets, telephone, and email queries. Providing remote technical support to clients. Troubleshooting user issues across Windows operating systems, Office 365, and networking environments. Escalating complex issues to the 2nd Line team when required. Assisting with system maintenance, monitoring, and documentation.

Candidates will have:

• Previous experience in a 1st Li...