Service Team Leader

Service Team Leader

Elstree, Borehamwood

We are looking for an experienced and motivated Service Centre Team Leader to oversee the day-to-day operation of our Fusion Splicer Service Centre. This is a hands-on leadership role responsible for managing a team of service technicians, ensuring repairs and servicing are completed efficiently, and delivering excellent customer service.

Working closely with the Product Manager and other departments, you will help drive performance, maintain high quality standards, and ensure customer requirements are met.

Key Responsibilities as a Service Team Leader

Lead the day-to-day operations of the Service Centre.
Manage and prioritise repair, inspection and refurbishment workloads.
Line manage, motivate and develop a team of Service Technicians.
Approve service quotations and sales/service orders.
Monitor service performance and produce regular KPI reports.
Work with the Product Manager to manage stock levels, budgets and departmental performance.
Ensure refurbished equipment meets quality standards before release.
Provide technical support to customers via email and telephone where required.
Coordinate with internal teams to support demonstrations, training and technical issues.
Conduct regular performance reviews, one-to-one meetings and annual appraisals.
Manage employee holidays, absence and overtime.
Support continuous improvement by reviewing procedures, developing team skills and organising training.
Carry out any other reasonable duties as required.

About You as a Service Team Leader

You'll be an organised leader with a strong technical background and a passion for delivering excellent customer service. You will be confident managing workloads, leading a team and making decisions in a fast-paced service environment.

Essential Skills & Experience a Service Team Leader

Previous experience in a supervisory or team leadership role.

Experience with in a service, repair or maintenance environment.
Strong planning, organisational and problem-solving skills.
Excellent communication and interpersonal skills.
Customer-focused with a professional approach.
Good IT skills, including Microsoft Office.
Ability to work effectively under pressure and meet deadlines.
Knowledge of electro-mechanical or optical/electronic equipment.
Qualification in Electronics, Telecommunications or a related discipline.

Additional Information

This is a site-based position.
Some manual handling is required.
Occasional travel within Europe and Japan may be required.
Flexibility to work occasional evenings, weekends and overnight stays when necessary.

Click apply now for this Service Team Leader role or contact Mia Gandolfo at Pro Tech Recruitment