Regional Expert

Are you passionate about using your lived experience to influence positive change and improve the quality of care for others? Join Elysium Healthcare as a Regional Expert by Experience to provide lived-experience leadership across our hospitals and care homes, ensuring the voices of service users, families, and carers help shape how we deliver and improve our services.

As a key member of the Regional Senior Management Team, you will bring an independent perspective, offering constructive challenge and valuable insight to help ensure co-production remains at the heart of decision-making. You will work closely with operational leaders, service users, carers, and colleagues to ensure lived-experience feedback directly influences service development, quality improvement, and organisational culture.

In this role, you will lead engagement activities across the region, building strong relationships with service users, families, carers, peer workers, and external partners. You'll champion inclusive, trauma-informed, and recovery-focused approaches, ensuring people feel heard, valued, and empowered to contribute to meaningful change.

You will support and strengthen regional involvement structures, helping services develop opportunities for co-production and participation while promoting the value of lived experience throughout the organisation. Through regular engagement and feedback, you will identify themes, risks, and improvement opportunities, providing independent assurance and insight to senior leaders and governance forums.

Working closely with local services and the national Expert by Experience network, you will help ensure learning, feedback, and best practice are shared across the organisation. You will play an important role in shaping service improvement initiatives, challenging where necessary, and helping to create environments where service users and carers are genuine partners in care and decision-making.

This is a hybrid role covering our services North West, Yorkshire and East Midlands.

Key Accountabilities:

Lived-Experience Leadership & Strategic Influence

• Provide senior lived-experience leadership within the Regional SMT, shaping priorities, decisions and improvement plans through direct insight from service users and carers.
• Use expert independent challenge to highlight lived-experience risks, themes and blind spots in strategic and operational discussions.
• Represent the views and experiences of diverse service user groups to inform culture, practice and service development.
• Lead regional co-production frameworks and ensure consistent, meaningful involvement across all sites.
• Strengthen service user and carer involvement structures, forums and working groups.
• Promote inclusive and trauma-informed practice in all aspects of service design, delivery and evaluation.
• Build relationships with community groups, advocates, peer networks and carers to surface real-world experience and feedback.
• Ensure lived-experience contributors receive appropriate support, recognition and development.

Regional Involvement Structures & Peer Workforce Support

• Lead the support to Peer Support Workers across the region, working alongside line managers to strengthen consistency and best practice.
• Support the development of peer-led practice, recovery-based approaches and service user-led initiatives.

Experience Assurance & Insight Reporting

• Conduct observational assurance visits focused on experience, relationships, culture and trauma-informed practice.
• Synthesise feedback from service users, carers, surveys, community engagements and involvement forums to identify common themes and insights.
• Produce accessible insight reports that inform governance, quality priorities and improvement work.

Leadership Role in Governance & Quality Improvement

• Lead on lived-experience perspectives into governance forums, steering groups and quality discussions.
• Influence site-level Quality & Assurance Plans by providing service user and carer insight, rather than leading technical production.
• Participate & direct preparations for external regulatory activity (e.g., HIW/CQC) by incorporating lived-experience viewpoints on culture, environment and communication.
• Support Quality Improvement (QI) projects where lived experience is essential, ensuring co-production and meaningful involvement.
• Development of organisational policies in collaboration with the corporate EBE.

Collaboration & National Alignment

• Act as the regional conduit to the corporate EbE function, feeding local…