Research & Campaigns Communications Coordinator

Hertsmere Citizens Advice are now looking to fill a brand new and exciting communications role, within our research and campaigns team, based in Elstree/Bwood

To do this, you will…

• Identify our achievements and impact from our data, case studies and outcomes, sharing this internally to inform the team and via our funder reports
• Support with our communication to partners and internally on social policy issues and campaigns that affect our clients
• Provide cover for and support the Social Media Coordinator as needed, including creating updates sharing our key messages
• Adapt Citizens Advice news articles for regular columns in local magazines and other media
• Contribute and help to deliver the external communications strategy(excluding social media)
• Identify and interpret trends in clients’issues and suggest relevant actions, including designing relevant educational copy for social media and publications
• Assist with creating external newsletters for stakeholders and clients
• Assist with creating quarterly internal R&C newsletters
• Contribute to training, internal communications and working well with colleagues
• Ensure our R&C activity does not expose CAH to reputational risk
• Help deliver the R&C plan
• Help prepare quarterly and annual R&C updates

• make a real difference to people’s lives
• learn about a range of areas such as benefits, debt and housing, and how problems in these areas can affect clients and other residents in Hertsmere
• have a positive impact on someone else’s experience of volunteering with the local Citizens Advice
• meet people and build relationships with new volunteers
• have a positive impact in your community and on the broader society

And we’ll reimburse expenses too!

• Be friendly and approachable
• Be non-judgmental and respect views, values and cultures that are different to your own
• The ability to commit to, and work within, the aims, principles and policies of the Citizens Advice service and the values of Citizens Advice Hertsmere
• A clear understanding of social policy, how this affects our clients and what we can do to influence policymakers
• Contribute to creating a positive working environment in which equality and diversity and dignity at work is upheld and staff and volunteers are empowered and motivated to do their best
• Ability to communicate effectively verbally and in writing
• Be able to understand complex information and explain it so that others understand it
• Ability to analyse and interpret information and produce clear reports
• Ability to use IT systems and packages such as MS Office and Adobe Acrobat
• Ability to monitor and analyse data and statistics and to check accuracy of calculations
• Ability to contribute to a team, including the ability to prioritise own workload
• Commitment to undergo training in your role as required
• Have the enthusiasm and desire to support and motivate others
• Be willing to learn about and follow the Citizens Advice aims, principles and policies, including confidentiality and data protection
• Preferably have experience using Canva and Mailchimp(though training will be provided)
• Preferably have experience in creating copy and media for publication(though additional training will be provided)

1-2 full days a week, preferably a Wednesday or Thursday though this can be flexible.

Our volunteers come from a range of backgrounds, and we particularly welcome applications from racially minoritised people/people of colour, disabled people, people with physical or mental health conditions, LGBTQ+and non-binary people.

Visit our website and click‘Apply Now’under Volunteering/Elstree

Reading & Writing

Coordination

Marketing & Communications

Campaigning

Social media

Research

Poverty reduction

Community & family

We are based behind Allum Hall, which is opposite Elstree & Borehamwood train station

We provide free, confidential and impartial advice to help people with the problems they face